Market Support Specialist

Job Title

Responsible for the logistics, sales support, project coordination and all responsibilities needed to support our multi-unit customers.

Responsibilities

Coordinate logistics about new customer rollouts, openings, and product rollouts with both internal and external customers.

Attend all business review meetings with multi-unit customers (on/off premise).

Ensure that databases are maintained, utilized and updated to provide essential data to all Don Users.

Communicate directly with multi-unit customers to address questions, issues, quotes and contracts.

Communicate specific multi-unit program details to internal departments as needed.

Make occasional sales calls and research/resolves customer issues and inquiries.

Prepare quotes, NMR's, cost-plus forms, contracts, customer Order Guides (in conjunction with Marketing Services), C/SC, price list maintenance and other forms or reports.

Request literature, samples, proofs of delivery from manufacturer.

Generate quotes on stock and non-stock items.

Assist in pre-pack check-ins, on-site at customer openings.

Resolve credit issues with customers.

Use sales rep inventory/price list to match Don items, acquire vendor contract pricing and set in-house contract price levels.

Prepare Sales Presentation book including quote with pricing and photos, Ed Don info, etc. for presentation to customer.

Work with Sales Rep and DSM to set Cost-Plus pricing levels, process through the Finance and New Accounts Departments to tie all units to the new class/subclass and price list.

Set up new accounts and vendors as needed.

Enter contracts, prepare NMR's and follow through with vendors to expedite new product shipment.

Prepare Order Guides.

Work with Customer Service to set up Don.com for all units.

Coordinate customer logistics for opening pre-packs and deliveries.

Review and renew monthly vendor contract and in-house contract expirations.

Initiate negotiation process with vendors regarding price increases / issues. Notify customers of price increases.

Research new vendor sources and set and maintain in-house contracts on 8P items.

Create and maintain a customer Stock Level Report using all 8P items and weekly usage items.

Review reports weekly to avoid outages.

Work with Buyers to alert them to low stock and confirms expected arrival dates to increase stock levels where needed.

Use data tracker to track various sales patterns.

Serve as liaison to answer questions from Customer Service and customers.

Resolve special issues regarding customer satisfaction (stock, pricing, transportation etc.).

Perform other duties as assigned.

Qualifications

Required: Bachelor's degree in Supply Chain, Operations, and Business with at least 2 years of prior supply chain or quality control experience OR High School Diploma/equivalent with at least 5 years of prior supply chain or quality control experience.

Working knowledge of Info Builders, SAP System reports, Don Quotes, and Auto Quote.

Effective time management, prioritization, and communication skills.

Exceptional organizational and administrative skills; high attention to detail; and the ability to handle multiple tasks, prioritize and carry them out independently. Strong working knowledge of MS Office (Word and Excel).

Preferred: Bachelor's degree in Sales, Communications, Operations, Business, or related.

Experience with Microsoft Illustrator, intermediate to advanced proficiency working with SAP and experience in sales support within a distribution environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

o Must be able to sit for prolonged periods of time.

o Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.

o Must be able to look at a computer screen for prolonged periods of time and type.

o Requires the ability to read written instructions, reports and other documentation.

o The employee must occasionally lift, carry and/or move up to 30 pounds.

o Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

o The employee frequently is required to talk or hear.

o The noise level in the work environment is usually light to moderate.

Working Conditions

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in the United States.

Overview

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Affirmative Action Statement

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.