Strategy & Operations Analyst

Responsibilities include but are not limited to:

• Gather, analyze, and document business, functional, and data requirements to support Deposit Operations projects and initiatives.
• Map and optimize current- and future-state processes, workflows, and data flows to drive business transformation and operational efficiency.
• Assess business, operational, regulatory, and technology impacts, identifying risks, dependencies, and improvement opportunities.
• Collaborate with Operations, Compliance, Risk, Technology, and other stakeholders to define requirements, acceptance criteria, and implementation plans.
• Develop and execute testing strategies, test cases, and UAT activities to ensure solutions meet business and operational objectives.
• Analyze operational and client data to identify trends, control gaps, bottlenecks, and opportunities for process improvement and automation.
• Design and maintain reporting, dashboards, and performance metrics that enable data-driven decision-making and operational oversight.
• Lead and support process improvement, project execution, and strategic initiatives through workflow analysis, root-cause identification, stakeholder communication, and continuous improvement recommendations.

• High degree of proficiency with Microsoft Office Suite with emphasis on PowerPoint, Excel, and CoPilot.
• Strong analytic, writing and presentation skills, including ability to summarize complex business problems and detailed analysis with clarity and brevity.
• Highly motivated individual who can work independently as well as collaboratively, making non-routine decisions and solving complex problems.
• Ability to proactively identify efficiencies in process which promote a continuous improvement culture. Strong intellectual curiosity and problem solving and/or analytical skills.
• Ability to work on multiple projects under compressed timeline.
• Experience in cross-functional project management.

• Bachelor's degree in Economics, Finance, Information Systems, Data Analytics, or related field.
• Minimum of 5 years of banking or financial services experience and a minimum of 5 years of experience in a Business Analyst, Process Analyst, Operations Analyst, or related analytical role.

• Master of Business Administration or Masters' Degree
• Experience supporting Deposit Operations, KYC, AML, Onboarding, or Banking Operations functions.
• Experience working on large-scale business transformation, regulatory, or technology implementation projects.
• Experience with SQL, Power BI, Tableau, Alteryx, or other reporting and analytics tools.