Senior Outreach Assistant/Team Trainer

Description The Senior Outreach Assistant/Team Trainer for YYA position will lead by example in providing exceptional customer service to our clients, meeting their direct needs, being assertive to ensure the rules of the Outreach operations are followed. Their duties involve helping train outreach staff, ensuring the team works toward company goals and objectives, and making sure the team is following all policies and procedures. The Senior Outreach Assistant/Team Trainer for Sanford/YYA will support the VP of Growth for Sanford Outreach and Director of Care Services for YYA Outreach. The Senior Outreach Assistant will also fill in as Outreach Assistant when needed. Responsibilities and Duties Outreach and Support Lead as Senior Outreach Assistant with all outreach services to include registration, mail, laundry, showers, charging stations, storage, clothing, hygiene products, etc. Build trusting relationships with homeless individuals, offering empathy, compassion, and non‑judgmental support. Assist with in‑kind donation processing as directed by the Director of Outreach Services. Assist the Director of Outreach Services with preparing supplies for Outreach Events at different locations. Ensure cleanliness of Outreach office and designated areas of building. Will perform all outreach responsibilities and travel to different outreach locations. May assist with trailer transportation as needed. Team Training and Development Train new outreach team members on best practices, safety protocols, effective communication, and trauma‑informed care. Conduct ongoing training sessions to enhance the skills and knowledge of outreach team members. Provide coaching and guidance to team members, offering constructive feedback and support for their professional growth. Administrative Tasks Maintain accurate records of outreach activities, including client interactions, services provided, and outcomes. Share updates on outreach activities, outcomes, and challenges for organizational leadership. Assist with oversight of Outreach Services Operations at direction of Director of Outreach Services. Volunteer Management Assisting with volunteer orientation and training as directed by the Director of Outreach Services Assisting with delegating volunteer roles and tasks. Assist with group applications and volunteer applications at the direction of Director of Outreach Services Reviewing and approving hours on the volunteer website. Maintaining and communicating with volunteers before and after the volunteer with SALT Outreach Inc. Partners and Community Engagement Collaborate with partners, local community members, businesses, and organizations to build partnerships and leverage resources for homeless outreach. Represent the organization at community events, meetings, and forums to raise awareness and advocate for the needs of the homeless population. Crisis Intervention and De‑escalation Demonstrate the ability to handle crisis situations with empathy and de‑escalation techniques. Provide guidance and support to outreach team members in managing challenging or sensitive interactions. Call security in the event of a serious client incident. Qualifications Requirements Ability to be flexible and report to several work locations Strong problem solving and interpersonal skills Empathy, compassion, and cultural sensitivity are essential traits for success in this role Organized, accurate, thorough, detail-oriented, and able to monitor work for quality Experience in training and mentoring team members, with a focus on building a positive and supportive team culture Excellent communication skills, including active listening and conflict resolution Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members Proficiency in crisis intervention techniques Proficiency with MS Office Suite and Google docs Preferences Experience in working with the unsheltered. Bachelor’s degree in relevant field (e.g., Social Work, Psychology, Human Services) or equivalent experience. Physical Requirements Ability to lift up to 50 pounds Ability to stand, walk, sprint, run and patrol for extended periods Must hear and see well (either naturally or with correction) Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead A considerable amount of time making repetitive motions Work in a fast‑paced environment with frequent interactions with customers Ability to function with frequent temperature changes between indoors and out Work in various weather conditions, including heat, cold, and rain Stand and walk continuously for up to 8‑10 hours during a shift while providing customer care Considerable amount of time using a telephone and/or computer Sit at a desk and use a computer for extended periods to perform data entry and other tasks Answer phone calls and communicate with colleagues and clients verbally throughout the day Use hands and fingers for typing and operating office equipment, such as printers and scanners Use hands and fingers for precise mouse movements and keyboard shortcuts Review and analyze printed materials for accuracy and quality Attend meetings and collaborate with team members in various office settings Collaborate with colleagues and communicate professionally in person and via email Sit at a workstation and use a computer to respond to customer inquiries and resolve issues Use a headset to communicate with customers over the phone for extended periods Navigate between multiple software systems to access customer information Occasionally stand and walk within the office to consult with supervisors or assist colleagues Attend meetings and collaborate with team members when needed EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Drug‑Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug‑free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibit team members and volunteers from reporting to work, working or being present on company premises while under the influence of alcohol, illegal drugs or other unauthorized substances, or with a measurable quantity of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination. #J-18808-Ljbffr SALT Outreach Inc