Care Coordinator

Care Coordinator

Are you passionate about breaking down barriers to patient care, skilled at navigating complex insurance landscapes, and ready to advance your career in the specialty pharmaceutical industry? Our Fortune 100 client is hiring Remote Care Coordinators to make a real difference in patients' lives—all while working from home.

Our client partners with specialty pharmaceutical manufacturers to remove barriers so patients can access, afford, and stay on the therapies they need for a better quality of life. We are seeking empathetic, detail-oriented professionals who thrive in fast-paced environments and are committed to guiding patients through every step of their care journey. If you have customer-service or healthcare experience and are ready to take the next step, we want to hear from you.

Key Responsibilities

What You'll Do:

As a Remote Care Coordinator, you'll serve as a vital link between patients, providers, and the therapies that can change their lives. Responsibilities include:

• Handle inbound and outbound calls from patients and referral sources — aiming for one-call resolution
• Steward patient accounts from initial contact through final approval or denial with urgency and care
• Create and complete accurate referrals and applications; stay current on policy and procedural changes
• Investigate and resolve patient and physician inquiries and concerns in a timely manner
• Enter detailed information into proprietary software systems while conversing via telephone
• Place outbound calls for patient follow-ups and confirmations
• Report adverse events within required timeframes
• Educate patients on their options and guide them through processes in clear, plain language
• Prioritize multiple concurrent assignments while maintaining quality and an empathetic patient experience

Requirements

What You'll Bring:

Required:

• 1–3 years of experience in a related field
• Pharmacy experience
• High school diploma, GED, or equivalent work experience

Preferred:

• Customer service or call-center experience
• Knowledge of Medicare (A/B/C/D), Medicaid, and commercial payer policies
• Familiarity with medical, supplemental, and pharmacy insurance benefit practices
• Understanding of diagnostic medical expense and Medicare Administrative Contractor practices
• Excellent written and verbal communication skills, with the ability to connect with patients, caregivers, and providers
• Strong interpersonal skills demonstrating flexibility, persistence, creativity, empathy, and trust
• Proficiency in MS Office and data entry, with strong computer literacy

Benefits & Pay

Why You'll Love This Opportunity:

• 100% Remote – Work from home.
• Starting Pay: $20 per hour.
• Schedule: Monday–Friday, with shifts between 7:00 AM and 8:00 PM CST.
• Career Growth: Gain meaningful experience in the specialty pharmaceutical and hub-services space.