Customer Success Executive

About the role The Sr. Customer Success Executive - Enterprise role will play a critical part in the growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers. The ideal candidate embodies a high‑performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires a leader who can navigate constraints with urgency and an obsession for concrete outcomes. Strong problem‑solving, orchestration, and consultative skills are necessary to navigate challenges, find innovative solutions, and win as a team. In this role, you will Develop and nurture strong customer and C‑Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes. Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction. Champion customers internally and mobilize cross‑functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions. Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve. Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta’s agentic capabilities. Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities. You will thrive in this role if you Have 10+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises, preferably SaaS‑based technical enterprise products. Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar. Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development. Possess exceptional presentation and communication skills, particularly when engaging with C‑level executives to align technical goals with business value. Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs. Exhibit strong interpersonal skills and the ability to work collaboratively and cross‑functionally to win as a team. Have good technical and problem‑solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred. Are willing to travel up to 25%. Compensation Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. Okta also offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. The annual OTE range for this position for candidates located in the aforementioned states is between $182,000 USD and $250,800 USD. The Okta Experience Driving Social Impact Developing Talent and Fostering Connection + Community Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at #J-18808-Ljbffr