Operations Analyst, Workforce Management & Planning

How We Show Up for Our Patients:

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home™.

Care at Somatus goes beyond treatment. Through a whole‑person approach, we deliver outcomes‑driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.

We hire the brightest and boldest — talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn’t just a milestone — it’s a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.

Does this sound like you? Keep reading.

How We’ll Support You :

We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:

• Subsidized personal healthcare coverage : Medical, Dental & Vision, plus Wellness programs

• Paid Time Off : Accrual of 3 weeks’ Vacation (PTO)

• Professional development : CEU and tuition reimbursement

How You'll Make an Impact:

The Operations Analyst, Workforce Management & Planning (“WFM Analyst”) will contribute to a culture of continual operational monitoring, evaluation, and action. The role will report to the Sr. Manager, Operations Planning, Performance, & Workforce Management. The WFM Analyst will support various operational priorities to drive improvements to financial targets, client-facing goals, and operational efficiency metrics.

• Maintain capacity projections and staffing/caseload model

• Ensure accuracy of staffing reports

• Monitor operational KPIs (e.g., enrollment, show rates, appointment booking windows, enrolled case churn, touched cases and outreach per hour) to identify potential issues and propose solutions to improve trends

• Support operations performance monitoring processes

• Develop reports for operational standup meetings

• Review/monitor various reports; share output with relevant stakeholders and raise any data/output concerns with relevant partners

• Support operational process changes

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How You'll Strengthen Our Team:

Qualifications:

• Associate’s Degree or Bachelor’s Degree

• 3+ years experience working in complex business requiring collaboration with teammates from various functional areas

• 3+ years experience of analyzing operational or financial data

• 3+ years experience making recommendations based on data and supporting implementation

• Intermediate proficiency with Microsoft Excel

• Highly organized and attentive to detail

Preferred Qualifications:

• Experience working in the healthcare industry

Our Commitment to Diversity:

At Somatus, we celebrate what makes us unique — our people. We believe that a culture intentionally built to foster and support our unique passions, experiences, and perspectives helps fuel us in the pursuit of our mission.

Somatus, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.