Customer Service Representative

100% Work from home

Duties
We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who are dependable, detail-oriented, and able to work successfully in a structured remote setting.
To be successful in this role, candidates must be able to meet scheduling requirements, maintain strong attendance, and work from a private, distraction-free home office environment. Because of the population we serve, this role also requires patience, kindness, and a customer-focused approach.

Experience
Required Qualifications
Must demonstrate keyboarding skills of at least 45 WPM with 95% accuracy
Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps.
Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours.

What You'll Do
Support customer service operations in a high-volume remote environment
Handle customer interactions professionally and efficiently
Follow established processes, policies, and workflow expectations
Maintain quality, accuracy, and productivity standards throughout the assignment
Participate fully in training and apply new information quickly
Work assigned schedules reliably and contribute to team coverage during peak seasonal volume

Education
High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.

Training and Schedule
Training hours: 8:00 AM to 4:30 PM ET
Training/Mentoring duration: approximately 2 to 3 weeks

Remote Work Expectations
This position is fully remote
All equipment will be provided
Candidates must maintain a professional work environment that supports focus and productivity throughout the workday

Attendance Expectations
Attendance is critical to success in this assignment. Team members will be expected to follow the attendance policy, and time off during the contract period is strongly discouraged due to seasonal business demands.

Notes:
100% Work from home. Eastern and Central time zones preferred.
Assigned work schedules will be between the hours of 8:00 AM and 7:00 PM ET
All candidates must have the flexibility to work until 7:00 PM ET when needed.
Schedule: 8.5 hrs. per day (to accommodate 30 min unpaid lunch break)
8 hours paid per day, Monday through Friday
During holiday weeks, a full 40-hour schedule may still be worked, with options to work four 10-hour days
We do have flexibility for part-time schedules with minimum of four hours worked per day.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status