Customer Service Representative

Our client, a leading utility service provider, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the Customer Support Department supporting customer inquiries and outage reporting. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Andalusia, AL

Pay Range: $17.00

Shift:

• 24-32 hours per week, with additional hours available as needed
  • Shifts will include nights, weekends, and holidays: 4pm-12am, 12am-8am, 8am-8pm, and 8pm-8am.

What's the Job?

• Handle inbound and outbound customer calls regarding utility services.
• Report customer outages, inquiries, and issues related to power, water, internet, TV cable, and other utility services.
• Dispatch appropriate personnel to address outages and troubleshoot problems efficiently.
• Maintain moderate computer skills to document and manage customer interactions accurately.
• Adapt to scheduling changes, including working rotating shifts that may include nights, weekends, and holidays.

What's Needed?

• High school diploma or equivalent.
• Excellent verbal communication skills and professional interaction with customers.
• Ability to work independently without supervision.
• Flexibility to work rotating shifts, including nights, weekends, and holidays.
• Ability to adapt to schedule changes and handle interruptions efficiently.

What's in it for me?

• Opportunity to work in a vital service industry supporting community needs.
• Develop valuable customer service and dispatching skills.
• Work in a dynamic environment with a supportive team.
• Gain experience in utility operations and customer relations.
• Potential for career growth within the organization.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.