Desktop Technician

What You'll Do Support laptop replacement and deployment projects across multiple locations Assist with upcoming technology initiatives, including workstation upgrades and Imprivata implementations Image, configure, deploy, and troubleshoot Windows devices and peripherals Provide hardware and software support for PCs, printers, and related equipment Manage user and computer accounts within Active Directory Support virtual desktop (VDI) and Citrix environments Provide remote support using Bomgar/BeyondTrust Assist with asset management, inventory tracking, equipment ordering, and device shipping Approximately 75% of your time will be dedicated to project-based work, with the remaining 25% focused on troubleshooting, break/fix support, and service requests. What We’re Looking For Experience supporting Windows 10 and/or Windows 11 environments Working knowledge of Active Directory and ServiceNow or similar ticketing systems Experience with desktop support, hardware deployments, and device imaging Familiarity with printer installation, drivers, and troubleshooting Strong customer service and communication skills Why This Role? Healthcare technology environments offer excellent career growth opportunities. You’ll gain experience supporting critical systems, large-scale IT projects, and enterprise technologies while working alongside professionals who depend on technology to deliver essential services every day. Additional Information Fully onsite position Virtual interview process 6-month contract with potential for extension based on performance and business needs Job Type & Location This is a Contract position based out of Hickory, NC. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hickory, NC. Application Deadline This position is anticipated to close on Sep 9, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr