Relationship Manager

We are seeking a talented individual to join our Voluntary Benefits team at Mercer. This is a hybrid role that requires working at least three days a week in the office. Senior Voluntary Benefits Consultant Mercer’s Voluntary Benefits Practice is looking for a consultant with strong leadership skills who works independently and has excellent client communication & management. In this role you will have the opportunity to play a key role in developing the overall strategy for a subset of clients. If you have a strong history of being highly collaborative within a large organization, as well as a track record of delivering results for your clients this may be the role for you. We will count on you to: Maintain and expand a large to mid‑size book of business containing larger or nuanced accounts across various industries or specialties and may contribute to the sales work for complex, high‑priority accounts owned by senior colleagues. Develop the sales and retention strategy for client accounts leveraging an in‑depth understanding of client needs, market trends and product and service offerings. Conduct robust client analyses to create customized product and solution recommendations. Address escalated issues in a timely and effective manner and work to ensure relationships are in a positive standing and delivering on promised timelines and deliverables. Actively engage and nurture relationships and professional networks within client organizations. Attend and participate in industry events and conferences to build a strong professional network, maintain proximity to the relevant market and represent the company. What you need to have: Bachelor’s Degree required. Voluntary Benefits subject‑matter experience required. Strong voluntary benefits product, process and market knowledge (including but not limited to supplemental health, ID Theft Protection, legal, auto/home, discount, purchasing programs, pet insurance, life with LTC). 5+ years’ experience as a Consultant with background in Client Management (Large Clients) or Sales (Large Clients). Strong financial and business acumen. Ability to work in a fast‑paced environment, successfully manage multiple and conflicting priorities to meet or exceed deadlines. Current Life/Health License or ability to obtain within 6 months of hire. Strong collaboration and team‑focused skills (relationship building and fostering with Mercer Health & Benefits and Voluntary Benefits colleagues). What makes you stand out? Demonstrated success working with C‑Suite Executives. Demonstrated success in expanding and retaining client relationships. Ability to support Large Market Clients. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr