Global Head of Application Services

Overview

Global Head of Application Services is a Leadership role and is responsible for managing the overall Application Services Business Globally for Rackspace Public Cloud. Driving business around Application Migration, Modernization, Cloud Native Development and Support. This is an extremely critical role with the responsibility of building Services Business for Enterprise customers – grounds up. The primary function of this role is to build and run a profitable business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team building and growing the Applications Services business across the Globe.

Key Responsibilities

• Build applications services Business Unit for Rackspace Globally and grow the business around Application Migration, Modernization, Development and support.
• P&L leader for Applications Services with responsibility for revenue, margin, and utilization targets.
• Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives.
• Strategy: Responsible for creating capability and offering roadmap to accelerate the business.
• Sales: Leading growth of the Application Services globally working with Field Sales and Go To market team.
• Sales: Lead Solution and advisory led sales with existing and new customers.
• Pre-Sales- Actively participate in presales activities, deal reviews for the Application Services engagements
• Solutioning: Solutioning differentiated offering for customers helping them achieve their business objectives.
• Delivery: Delivering large and complex and Cloud application development, migration, modernization engagements across the globe.
• Delivery: responsible for delivering engagements successfully with high customer satisfaction.
• Partner- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business.
• Partner: Establish Rackspace as one of the top Cloud Application Services partners.
• Offering- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers.
• Team Management – As a manager of manger lead a large team of architects, consultants, and Delivery Managers across the region.
• Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background.
• Operational Excellence: Maintain a healthy utilization for the team.
• Operational Excellence: Forecast accurately revenue, margin, utilization for business.
• Operational Excellence: Represent business in front of Senior Leaders and customers.
• Cross-organizational agility, communication, and leadership.
• Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace.
• Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise.

Skills

• Seasoned P&L leader with strong experience in building Application Services business on Cloud for AWS, Microsoft or leading Consulting/SI organizations of $50M+
• Strong understanding of technology and standard practices around consulting and delivery.
• Strong understanding Cloud Native Solutions, Containers, Microservices, API
• Deep expertise in Application architectures, SDLC and Cloud based solutions.
• Strong experience of leading customer discussions and winning deals based on solution strength.
• Strong delivery experience of successfully delivering large application services engagement Solutions engagements with Global Delivery model.
• Analytical thinker who can plan and build long range plans.
• Thorough knowledge of all areas of business operation including strategic and operational planning.
• Ability to lead teams of support professionals and delivery managers.
• Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve.
• Excellent time management, communication both oral and written, decision- making, presentation, human relations, and organizational skills.
• Must be a strong presenter to technical audiences.

Experience

• 10+ years’ experience building, and leading Applications Services Business
• 15 Years + experience as Enterprise architect
• 10 Years of experience in managing large teams.
• 10 Years of experience in managing and achieving revenue targets.
• Strong technology background on AWS, Azure Platforms
• Strong Technology expertise on Cloud Programming languages
• Togaf, Zachman Framework

Certifications & Education

• Bachelor’s degree in computer science, Engineering, Business, or a related field required.
• Advanced degree preferred.
• High school diploma or equivalent required.

Physical Demands

• General office environment: no special physical demands required
• May require long periods of sitting and viewing a computer monitor
• Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations

Travel

• As per business needs and requirements

Sponsorship

• This role is not sponsorship eligible. Candidates need to be legally allowed to work in the US for any employer

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

• The anticipated starting pay range for Colorado is: $191,400 - $255,900
• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $210,000 - $280,000
• The anticipated starting pay range for California, New York City and Washington is: $230,000 - $307,000

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

Rackspace

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries
• IT Services and IT Consulting

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