HUB Operations Supervisor

Job Description

Job Description

Lead a Team. Improve Operations. Make an Impact.

We're partnering with a growing healthcare organization seeking a HUB Operations Supervisor to lead a team of healthcare support professionals and oversee day-to-day operations within a high-visibility patient support environment.

This opportunity is ideal for someone with a background in healthcare operations, patient services, customer support, care coordination, or a similar healthcare setting who is ready to take the next step in their leadership career.

What You'll Do

• Lead, coach, and develop a team of 6 healthcare support professionals.
• Oversee daily operations, team performance, and service metrics.
• Manage escalated issues and help drive timely resolution.
• Partner with internal and external stakeholders to deliver an exceptional customer experience.
• Identify process improvements and support operational initiatives.
• Assist with hiring, onboarding, training, and employee development.

Why This Opportunity?

• Highly visible leadership role with direct impact on the business.
• Collaborative, team-focused culture with strong work-life balance.
• Growing organization with long-term career advancement potential.
• Employee-focused environment that values recognition, development, and success.

✅ What We're Looking For

• 5+ years of experience in healthcare operations, patient services, customer support, care coordination, or a related healthcare environment.
• 2+ years of leadership, supervisory, or team lead experience.
• Strong people-management and coaching skills.
• Excellent communication and relationship-building abilities.
• Experience in a customer service, contact center, patient support, payer, provider, PBM, pharmacy, or healthcare services environment is a plus.
• Bachelor's degree required.