Desktop Support

Job Description

Job Description

IT Support Technician (Level 1)Position Summary

We are seeking an entry-level IT Support Technician to provide desktop and technical support for end users in both corporate and operational environments. This role is ideal for someone with 1-2 years of IT support experience who is looking to expand their technical skills in an enterprise setting. The successful candidate will troubleshoot hardware, software, and Microsoft 365 issues while delivering excellent customer service and maintaining accurate documentation.

• 1-2 years of IT support or desktop support experience
• Experience supporting Microsoft 365 applications
• Windows 11 troubleshooting and support experience
• Experience supporting printers, scanners, and peripheral devices
• Strong customer service and communication skills

• Provide first-level support for desktops, laptops, printers, mobile devices, scanners, and other peripherals.
• Troubleshoot and resolve Windows 11 and Microsoft 365 issues, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Document incidents, service requests, troubleshooting steps, and resolutions in a ticketing system.
• Install, configure, and deploy desktops, laptops, monitors, printers, and other end-user equipment.
• Support new hire onboarding, workstation setup, hardware refreshes, equipment replacements, and user relocations.
• Perform basic user account administration, password resets, and access-related support requests.
• Follow established support procedures, policies, and knowledge base documentation.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain a high level of customer service while communicating effectively with end users.
• Meet ticket response and resolution goals.
• Assist in creating and updating technical documentation and knowledge articles.
• Adhere to organizational IT security, compliance, and support standards.

• Experience with ServiceNow or other IT ticketing systems.
• Basic understanding of Windows operating systems and hardware troubleshooting.
• Familiarity with enterprise IT support environments.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Team-oriented mindset and willingness to learn new technologies.

• Strong problem-solving and troubleshooting abilities.
• Professional communication and customer service skills.
• Ability to work in a fast-paced support environment.
• Dependable, detail-oriented, and eager to grow within IT support.

Top Skills:

• IT Support / Desktop Support (1-2 years)
• Microsoft 365 Support
• Windows 11 Support
• Printer & Scanner Support
• Customer Service & End-User Support
• Ticketing Systems (ServiceNow preferred)

Job Type & Location

This is a Contract position based out of Westfield, IN.

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Westfield,IN.

This position is anticipated to close on Sep 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.