Service Engineer

Job Description

Job Description

Job Description
This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service

The Candidates Name, And City & State Of Residence Must Be At The Top Of Each Resume

Supplier Logos Are Not Permitted On Resumes
Please Submit In Word Format Only

Key Requirements
Candidates must be within a 45-minute commute of the site location unless pre-approved for relocation candidates
All fields below (Candidate Submission Template And Summary Snapshot) Must Be Completed And Included On The Top Of Each Resume
Resume-only submissions will not be reviewed
Incomplete submissions will be rejected

Job Description:
Job Posting Title: On-Site Service Engineer AI Data Center
is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not requiredstrong data center and server fundamentals are what matter most.

What Youll Do
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed

What You Bring
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving abilities
Comfortable working independently on-site and communicating clearly with customers
Willingness to learn and support emerging technologies, including AI platforms

Qualifications
35+ years of experience in technical support, field service, or data center roles
Associate or bachelors degree in IT or related field (or equivalent experience)
Dell or other vendor certifications are a plus, but not required
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Please note that the clients will be using the below criteria to evaluate the candidates. Please keep this in mind while you are screening your candidates.

Candidate Evaluation Checklist
Proximity & Availability
Candidate lives locally (within 1545 minutes of the work site)
Comfortable with daily commute
Willing to work shifts and be on-call

Technical Ability
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
Experience with water cooling servers (desirable, not required)
Familiarity with Linux
Has built PCs
Follows provided Plan of Action (POA) from support
Stays current with technology (reading, company announcements, continuous learning)
Can handle the physical demands of the job

Documentation
Provides real-time, detailed documentation
Demonstrates good documentation habits
Has experience in documentation

Communication & Team Fit
Communicates clearly, directly, and proactively
Is personable and articulate
Provides detailed examples
Works well in a team and maintains a positive attitude
Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization
Demonstrates strong work ethic and accountability
Can prioritize tasks based on severity and customer demand
Shows initiative and thrives in fast-paced, critical environments
No periods of inactivity, lack of initiative, or difficulty handling pressure

Security & Clearance
U.S. citizenship/ Canada Citizen
Work Permit/Labor Visa/PR/ Green Card - Eligible to work for the length of the contract (Canada only)
Ability and willingness to obtain (or having held) a security clearance

Decision Outcomes
Meets all criteria above and is recommended to move forward
If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended