MSP Program Lead - Client Success & Ops

The Program Specialist supports the overall management of Managed Services Programs (MSP). The Program Specialist works closely with the program management team to maintain client and customer service satisfaction levels. Essential Duties And Responsibilities Provides support to the Program Management office Participates in the implementation process on all orders associated with the program management team for any assigned clients Develops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationship Assists with growing and expanding the client relationships to increase revenue, sales and market share Maintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resources Ensures accurate and timely billing processes are followed by clients and suppliers Ensures all KPIs and SLAs are met and appropriately documented Adheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws. Understands and adheres to the company's best practices and business ethics standards. Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organization Performs other duties as assigned/necessary Minimum Requirements Bachelor’s Degree in a related field preferred One to two (1-2) years of experience in sales/recruitment/project management preferred Strong analytical and judgment skills Ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans Excellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers. High degree of initiative and ability to take independent actions, look for and take advantage of opportunities Intermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programs Ability to successfully handle multiple tasks/projects simultaneously Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required Benefits At Amergis Healthcare Staffing and Sunburst, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays Benefit eligibility is dependent on employment status. Amergis Healthcare Staffing is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date. Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors. "Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records" #J-18808-Ljbffr Amergis Healthcare Staffing