Special Enrollments Supervisor (PSA Opt 1)

Job Requisition ID: 56282
BPIS: 08354

Opening Date: 06/05/2026
Closing Date: 06/22/2026
Agency: Department of Healthcare and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated starting salary effective 7/1/26; $8571, Full salary range $8571-$12,651/monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview:

The Department of Healthcare and Family Services is seeking to hire a motivated candidate to serve as a Special Enrollments Manager assigned to the Bureau of Provider Enrollment Services. Under the direction of the Bureau Chief and Provider Enrollment Services Manager. This position plans, directs and evaluates the Special Enrollments Unit for Sister Agencies and Managed Care Organizations.

The ideal candidate will demonstrate excellent verbal and written communication skills, excellent leadership skills, ability to thrive in a high volume and fast paced environment and demonstrate the ability to collaborate with internal and external entities to ensure enrollment procedures are followed. The preferred candidate should possess the ability to analyze data and work with internal and external entities to determine the best possible course of action for enrollment discrepancies. HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

• Subject to management approval, serves as Special Enrollments Supervisor by planning, directing, and evaluating the Special Enrollments Unit for the Bureau
• Serves as working supervisor
• Develops, directs and reviews management studies that identify and implement new data elements for the Provider Database, as it relates to Section programs
• Interprets Medicaid policies and the specifics of the section and other agency incentive programs to Department staff, officials, the medical community, and other agencies
• Organizes, directs, and manages the establishment of Provider Database records for newly approved providers
• Implements process to terminate or suspend providers that are convicted or found guilty of fraudulent Medicaid billing by the department’s Bureau of Medicaid Integrity, the U.S. Department of Health and Human Services, and/or the Department of Professional Regulations
• Serves as backup to the Provider Enrollment Services unit supervisor
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization

Specialized Skills

• Three (3) years of professional experience in provider enrollment, credentialing providers into a large medical health plan
• Three (3) years of experience with applications such as Medicaid Management Information System (MMIS) databases, provider database, payee database or data warehouse database, including maintenance and upgrades

Preferred Qualifications

• Three (3) years of professional experience in provider enrollment, credentialing providers into a large medical health plan
• Three (3) years of experience with applications such as Medicaid Management Information System (MMIS) databases, provider database, payee database or data warehouse database, including maintenance and upgrades
• Minimum of three (3) years of experience interpreting Medicaid policies to ensure compliance with state and federal mandates and guidelines
• Minimum of two (2) years of professional experience utilizing public or business administration, principles and practices
• Minimum of two (2) years of experience supervising staff, providing employment motivation and development

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to utilize and maintain state issued equipment such as a laptop
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours: Monday - Friday 8:30 am - 5:00 pm
Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704
Work County: Sangamon
Agency Contact: View email address on aiapply.co
Posting Group: Leadership & Management

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• View email address on aiapply.co
• View email address on aiapply.co