Technology Support Specialist

Requirements Must have: We require a vehicle for travel between school sites. We require the ability to pass an FBI/BCI background check. We prefer a technology certification or an Associates or Bachelors degree in computer science or a related technical discipline. We prefer knowledge of Microsoft Office, Google Workspace, Windows 10, macOS, and Chromebook operating systems. We prefer at least 1 year of help desk experience. We prefer at least 1 year of Windows experience. We prefer at least 1 year of hands‑on experience diagnosing, repairing, and deploying PCs and printers. We value strong customer service skills and a commitment to delivering an excellent experience for staff and students. We look for strong analytical and problem‑solving ability, with the judgment to prioritize issues effectively. We need excellent written and verbal communication skills, including the ability to explain technical concepts clearly. We look for the ability to stay composed in difficult or sensitive situations while maintaining positive working relationships. We value the ability to work independently within general guidelines and a self‑directed desire to grow within the organization. Responsibilities: We manage the site locations ticketing system and resolve technical support issues promptly and professionally. We communicate clearly and independently with faculty, administration, and technicians to address daily technical challenges in the school environment. We diagnose, repair, and deploy PCs, printers, projectors, Chromebooks, iPads, and other classroom technologies. We support the maintenance and operation of enterprise client/server relationships and other hosted systems used by school departments. We assist the Network Engineer with special projects as needed. We support the Programs Manager and other staff with user account setup, organizational unit creation, and password resets in Microsoft Active Directory, Office 365, and Google Admin. We document our work in the ticketing system, review the queue for efficiency, and build knowledge-base resources for common issues. We provide professional development training for faculty and administration when appropriate. We help manage vendor relationships, including ordering replacement warranty parts and coordinating new equipment purchases. Company: We are EduTech Group, a leading IT services provider supporting K-12 education across local school districts. Our team works closely with faculty, administrators, and students to improve the learning experience through reliable technology support. We foster a collaborative culture where input is welcomed, professional growth is encouraged, and internal advancement is a core part of how we operate. This is a full‑time, in‑person role working about 40 hours per week between 7:00am and 6:00pm, with occasional evening or weekend availability. We offer a competitive hourly rate of $19.00 to $25.00 and a benefits package that includes 401(k) with matching, dental, health, life, and vision insurance, paid time off, an employee assistance program, employee discounts, a flexible spending account, and a referral program. 401(k) with matching dental health life, and vision insurance paid time off an employee assistance program employee discounts a flexible spending account and a referral program #J-18808-Ljbffr