Manager, Field Service Engineering

Job DescriptionTitle: Manager, Field Service Engineering Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Position Summary: The Manager, Field Service engineering has safety, employee, customer satisfaction, and business/financial responsibilities. This position manages the daily activities of the field service engineering group, by taking care of customer needs and managing Service engineers in a manner that makes the Service Department profitable and efficient. This position handles and resolves issues, problems, and complaints. This position must be a resource to customer inquiries.Key Accountabilities:Assign, direct, and evaluate employees’ work, and oversee the development and maintenance of staff competencePlan, direct and monitor activities of gas and diesel systems commissioning and service project or program to ensure goals are accomplishedOversee operation, maintenance, and repair of systems to ensure that automation systems and equipment are installed and functioning according to RRSA specifications as well as checking component parts to assure conformance or non-conformance with specifications Oversee and coordinate field inspections of failed parts to identify primary causes and reduce future incidents. Provide guidance, technical assistance and feedback to RRSA technicians and systems on customer problems and needsVerify results and quality of engineers’ work and implement policies, standards and procedures for the engineering and technical work performed in the groupConfer with engineers and other personnel to implement operating procedures, write and update service manuals and bulletins, resolve system malfunctions, and provide technical information, based on field investigationsPerform administrative functions such as reviewing and writing reports, warranty administration, enforcing rules and administer salaried personnel policies and procedures, assist in preparing budgets, and monitor expenses versus budget on a project basisProvide input regarding timeframe, budget, staffing and other resources necessary for project/program implementationWork with Sr. Management, Finance, and Purchasing to negotiate supplier contractsBasic Requirements: Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this timeBachelor’s degree in mechanical, Electrical Engineering or Engineering Technology and 5 years of project and personnel management, failure analysis, service engineering or technical service support experience with diesel systems; or 9 years of project and personnel management, failure analysis service engineering or technical service support experience with diesel systemsAbility and willingness to travel - domestic and international (Less than 10%)Preferred Qualifications: Excellent mechanical or electrical knowledge of Power System’s systems and tools, including their designs, controls, uses, repair, and maintenance, including automation solutions and design.Excellent knowledge of the practical application of engineering technology regarding power generation systemsExcellent ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reportsRolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. Job CategoryServices Supp/Tech RepsJob Posting Date31 Jul 2026; 00:07Pay Range$107,520 - $174,720-AnnuallyLocation:Mankato, MNBenefitsRolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.SummaryLocation: MankatoType: Full time