Patient Registration Rep Warren Patient Access

Job Description Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Qualifications

REQUIRED

High school diploma or G.E.D. equivalent Strong computer skills and proficiency with Microsoft Office products Demonstrated ability to provide excellent customer service via telephone, in-person, and written communication Ability to manage multiple tasks effectively in a fast-paced environment with frequent interruptions Willingness to train and mentor others

PREFERRED

One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting EPIC system training or experience Insurance payor systems experience Knowledge of ICD-10 medical terminology #J-18808-Ljbffr Henry Ford Health