Athletics Operation Manager

The Athletics Operations Manager plays a vital role in ensuring the smooth execution of all athletic events and facility operations. This role will be a primary partner with both the athletic department and our facilities team. Primary focus will be on ensuring that our athletic facilities are operational, safe, and efficient. Secondary focus will be partnering with external groups and vendors related to the rental of athletic spaces. Game day logistics, parking, special facility projects, and unique athletic needs will help support the athletic program but also take pressure off our facilities team with the breadth of athletic needs both on campus and off campus. This person would work closely with our safety and security, facilities, auxiliary services, and the athletic departments and be a key voice in setting up structures and policies around our athletic facilities for the campus community and outside stakeholders.

Schedule

Middlesex is a six day a week residential school with classes Monday through Saturday. Generally, the office hours are 10am – 6pm Monday through Friday with adjustments to include Saturday and Sunday as needed for game day supervision and athletic rental (winter months will be a Wednesday through Sunday schedule). This position requires availability for evening, weekend, and holiday hours, especially during the winter season.

Reports to

Athletic Director with dotted line to Director of Human Resources & Auxiliary Services

Benefits Eligibility

Full time benefits eligible

Supervisory Responsibilities:

• Hire, train, schedule, and supervise assigned personnel and event contractors.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinate all aspects of game-day management to ensure events are well-supported (staffing, setup, breakdown, logistics).
  • Assist with daily monitoring of athletics facilities and field conditions, including communication of setup, maintenance, safety, and operational needs to athletics operations leadership staff and Building & Grounds personnel.
  • Act as secondary support to execute game day operations for athletic contests and events, including setup and breakdown, equipment management, site supervision, scoreboard and clock operation, parking logistics, and operational coordination as assigned
  • Assist with event staffing coordination and provide operational support for home contests, tournaments, rentals, and special events
  • Serve as on-site operational support staff for designated athletics contests and events, including evening and weekend coverage throughout the academic year
  • Support coaches, student-athletes, officials, and visiting teams with day-to-day event and operational needs
• Work in close collaboration with the Equipment Manager to manage team stores, equipment needs, and game-day logistics.
• Serve as a site director for athletic events on assigned days/seasons and as site director for rental of athletic spaces.
  • Support operational planning and provide day-to-day problem solving assistance for coaches, students, and athletics staff
• Support the maintenance and safety of athletic facilities in partnership with the Facilities and Grounds team.
• Oversee all aspects of Fieldhouse, Cage, and rink operations, athletic surfaces,ice maintenance, event setup, scheduling, staffing, and equipment upkeep.
  • Oversee all aspects of ice maintenance, including driving the Zamboni (we will train) and managing the ice-in/ice-out process.
  • Coordinate facility conversions (i.e. glass removal/installation).
  • Maintain equipment and inventory, including ice maintenance tools.
  • Hire, train, schedule, and supervise professional staff and event contractors.
  • Manage rink scheduling and event coordination with Athletics, Student Programs and external rental clients.
  • Assist with auxiliary rental execution, including site supervision, event logistics, staffing support, and operational communication with renters and campus partners.
• Act as the Athletics representative on the School’s Events Planning Committee
• Performs other related duties as assigned.

Competencies

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to use computer-based software including email, computerized maintenance management system, and smart phone/mobile devices, and MS Office.
• Ability to work independently and handle multiple priorities and deadlines simultaneously.
• Excellent analytical and problem-solving skills
• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of School life.
• Organized with attention to detail.
• Strong managerial skills.
• Ability to communicate effectively with a variety of community groups including students, parents, staff, faculty, vendors, neighbors, visitors, and city/state officials.
• Ability to prioritize, plan, and organize work.
• Ability to analyze emergency situations accurately and take prompt action.

Work environment

• In office environment.
• In athletic center setting with exercise equipment, crowds, and noises associated with play of various sports.
• In an active ice rink with sub-freezing temperatures.
• On athletic fields in all seasons and weather.
• Outdoors in all weather conditions known to the New England environment.

Physical demands

• Prolonged periods sitting at a desk and working on a computer.
• Remain standing for extended periods of time.
• Ability to go up and down flights of steps.
• Ability to lift, push, and pull heavy objects.
• Ability to stoop, squat, bend, kneel, crouch, and lift.
• Must be able to lift 30 pounds at a time without assistance.
• Ability to traverse various areas of the facility (including unpaved areas, dirt paths, uneven terrain, etc.) to conduct inspections of athletic facilities.
• Ability to withstand exposure to inclement weather (rain, snow, sleet, freezing temperatures, etc.).
• Communication skills using the spoken and written word.
• Ability to see with normal parameters.
• Ability to use a visual display terminal with continuous wrist movement on a keyboard.
• Ability to hear within normal range.
• Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example using a keyboard.

Required education and experience

• Bachelor’s degree in athletic/sports management or similar field, or 5+ years of experience in facility/rink management. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Suite of products.

Additional eligibility requirements

• Able to successfully complete RMV, CHRI, CORI, and SORI checks.
• CPR/First Aid and AED certification or ability to obtain certification. 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.