Customer Service Representative

Job Description Are you a people person who thrives in a fast-paced environment? Do you enjoy solving problems, helping customers, and contributing to a high-performing team? Build your career with an organization that values teamwork, growth, and exceptional service. What You'll Do: As a Customer Service Representative, you will serve as the primary point of contact for customers, assisting with account needs, service requests, billing questions, and solutions that create a positive experience. You will handle inbound calls, support customer retention through outstanding service, and collaborate with internal teams to ensure a seamless experience. Key Responsibilities: Answer high-volume inbound calls with professionalism and a positive attitude Assist customers with service requests, account updates, and issue resolution Provide quotes and set up new customer accounts Retain customers by offering solutions and alternatives when concerns arise Identify opportunities to recommend additional products or services Communicate effectively with internal teams to resolve issues quickly Maintain accurate customer records using internal systems Meet performance goals for response time, productivity, and service quality What We're Looking For: Strong communication and customer service skills Ability to multitask in a fast-paced, high-call-volume environment Positive attitude with a problem-solving mindset Comfortable handling approximately 100 inbound calls daily Team player with a desire to grow and learn across functions Basic computer and data entry skills Why Join Us: Competitive pay with opportunities for career growth and advancement Comprehensive medical, dental, and vision insurance Paid time off and sick leave 401(k) retirement plan with company match Supportive, team-oriented work environment Stable organization with long-term career potential Employee assistance programs and wellness resources Work Environment: Professional office setting. If you are ready to bring energy, professionalism, and a customer-first mindset to a growing organization, apply today and take the next step in your career. Requirements: Qualifications: Ability to manage a high volume of inbound calls with professionalism and efficiency Excellent verbal and written communication skills Proficiency in Microsoft Office and strong typing skills Strong multitasking and organizational abilities Ability to remain calm under pressure while maintaining professionalism Strong problem-solving skills with a focus on timely resolutions Ability to prioritize tasks and manage daily workload effectively Capable of working independently and collaboratively Team-oriented mindset with the ability to contribute to a positive work environment Adaptable and flexible when handling changing priorities and challenging situations Special Considerations / Physical Requirements: Reasonable accommodations may be made for individuals with disabilities Frequent use of fine motor skills, including typing and computer use Primarily sedentary office work Occasional lifting or moving of light materials up to 25 pounds All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. Job Reference: JN -052026-422676