Helpdesk Support Technician

Seeking a Helpdesk Support Technician in Kennesaw, Georgia, to provide comprehensive IT support. Responsibilities include designing, implementing, and supporting network infrastructure (WAN/LAN, routers, firewalls), cloud and hosted solutions, and data backup/disaster recovery. The role involves troubleshooting Microsoft and Google core business applications, Windows Server environments, and virtualization technologies. Proficiency with RMM and PSA systems for task management, client communication, and system documentation is essential. This onsite, full-time position requires strong technical skills, excellent communication, and the ability to work both independently and collaboratively. Position is located in Kennesaw, Georgia. No remote work opportunities. Helpdesk Support, Desktop Support, IT Support Technician, MSP, IT Company, Help Desk, Server Support Job description Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements. Design, implementation, and support of data backup solutions and of disaster recovery solutions. IT support relating to technical issues involving Microsoft's and Google’s core business applications, as well as virtual environments built on Microsoft Azure, MS 365, and Google Chrome Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Support services for virtualization technologies: VMware, Microsoft. Remote access solution design, implementation, and support: VPN, Terminal Services Use of the remote monitoring and management (RMM) and professional services automation (PSA) systems: track tasks assigned, enter time, communicate w clients, update agent scripts, document client systems, and respond to support requests Documentation of devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages. Ability to work independently as well as in a team environment. Ability to communicate effectively. Escalate service or project issues that cannot be completed within agreed service levels. Communicate to clients: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the client and how IT relates to their business strategy and goals. Document and maintain internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses in PSA as they occur. Understand processes in PSA, RMM, and other internal systems Work through assigned tickets in PSA Work through a daily schedule in PSA that has been established through the dispatch process. Account for all time, billable and non-billable time thru ticketing system. Develop in-depth knowledge of the SCA's service catalog and how it relates to client’s needs. Remain up-to-date with current and future technologies emerging in the industry. Improve client service, perception, and satisfaction. Perform all work and make all decision based on SCA's core values and Count on Us philosophy Position is located in Kennesaw, Georgia. No remote work opportunities. Helpdesk Support, Desktop Support, IT Support Technician, MSP, IT Company, Help Desk, Server Support Southeastern Computer Associates (SCA) provides IT consulting services, staffing, and solutions, specializing in areas like cloud, cybersecurity, and managed IT services. Listed in posting. Get started to see equity, bonus & total comp. Find people at southeastern Computer Associates who share your work or school history. Ace your southeastern Computer Associates interview Get personalized questions, sample answers from your experience, and know what each round tests. Based on real Engineering interview data Opens the official application on southeastern Computer Associates's career site. Monday through Friday, 8:00AM to 5:00PM #J-18808-Ljbffr Socket.dev