TRAINING DEVELOPMENT COORDINATOR

Job Description

Job Description

WHO WE ARE:

The mission of Maryland Family Network (MFN) is to ensure that very young children have strong families, quality early learning environments, and a champion for their interests. We work in collaboration with public and private funders, community-based organizations, parents, and other individuals and agencies to support those who care for young children as families strive to reach their goals. Through two-generation programs that support parents to become economically self-sufficient, raise healthy, successful children, and find quality child care; through regional services that help child care professionals improve their practice; and through public policy advocacy of programs and policies that benefit families with young children, MFN strives to ensure that all Maryland children are cared for by adults who are skilled to raise them in environments that are conducive to growth and development.

POSITION PURPOSE:

The purpose of the Training Development Coordinator is to serve as the lead contact for the organization’s Learning Management System (LMS). The Training Development Coordinator will lead the department’s training development initiatives by hosting, developing, and delivering in-person, virtual instructor-led, online, and blended training. The Coordinator will also ensure that all tasks associated with training development and delivery are completed as requested and meet established quality standards.

ESSENTIAL JOB FUNCTIONS:

• In collaboration with the Training Director, develop and implement training plans, schedules, and programs (in-house and outsourced)
• Evaluate and continuously improve training content, delivery methods, and processes to ensure quality and effectiveness
• Select appropriate training methods based on subject matter and audience (e.g., virtual, simulation, mentoring, on-the-job training, professional development) Coordinate and manage training activities for internal staff and external partners, including planning, outreach, curriculum development, logistics, material preparation, and communication with facilitators and speakers
• Provide training, technical assistance, and support related to agency programs and initiatives
• Create, design, and maintain online learning courses using various applications, including video editing and instructional design tools
• Develop and edit video content as needed
• Serve as system administrator and primary point of contact for the Learning Management System (LMS), including maintaining SOPs, tracking core knowledge hours, and ensuring system functionality
• Maintain and enhance departmental systems and processes, including LMS and Salesforce; configure systems, workflows, and integrations for optimal performance
• Gather, track, and maintain training-related data and records to support the development of key performance metrics, evaluate training outcomes, and measure return on investment (ROI)
• Provide audio and technical support for live trainings, meetings, and events to ensure successful execution and a high-quality participant experience.
• Support agency outreach efforts and event planning
• Lead and participate in projects independently and collaboratively

OTHER JOB FUNCTIONS:

• Provide training and technical support for all functions in the LMS as requested.
• Other duties as assigned

SUPERVISORY/MANAGEMENT RESPONSIBILITIES:

This position does not include supervisory responsibilities

EXPERIENCE:

• Minimum of two (2)years of experience in creating, providing and coordinating in person and on-line training on subjects related to human services or infant/toddler development required
• At least six (6) months of experience working with adult learners required

EDUCATION, CERTIFICATIONS, and LICENSURE:

• Associate degree in Computer Information Systems, Applied Science or related field required
• Bachelor’s degree preferred

MINIMUM TECHNICAL SKILLS and EXPERIENCE:

• Proficiency in Microsoft Office, including Outlook, Word, Excel, Forms, and PowerPoint
• Experience using Zoom, Microsoft Teams, and/or other online meeting platforms
• Experience with Smartsheet preferred
• Familiarity with Adobe suite or comparable content editing software
• Prepare, execute mass mailings / registration using Pardot / Soapbox
• Proven experience in a leadership role
• Deep experience in stakeholder engagement, community outreach, or a related field

IDEAL SOFT SKILLS:

• Knowledge and passion for the ever-changing technology market, early childhood education, family support, and community development
• Exceptional trouble shooting, strategic thinking, problem-solving, and decision-making skills
• Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships
• Commitment to diversity, equity, and inclusion
• Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences
• High ethical standards and integrity, with a commitment to MFN’s mission and values
• Ability to work under pressure, manage multiple priorities, and adapt to changing needs

ESSENTIAL LANGUAGE SKILLS:

• Bilingual proficiency in English and Spanish preferred

PHYSICAL DEMANDS and WORK ENVIRONMENTAL FACTORS:

The physical demands described here are those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing this role, the employee is regularly required to lift boxes weighing up to 50lbs., sit for extended periods, and use repetitive wrist and hand motions for sorting and handling documents. The employee is also required to reach with hands and arms. Specific vision abilities include close vision and color perception. The employee will have frequent visual contact with a computer monitor.

MARYLAND FAMILY NETWORK STAFF ENJOY A HYBRID WORK SCHEDULE & GREAT BENEFITS TO INCLUDE:

• 15 Holidays per year plus 4 Floating Holidays
• Vacation Leave is accrued starting at 12 days per year
• 12 days of sick leave per year. Sick leave is prorated based on hire date
• 403(b) Retirement Plan including discretionary employer contributions at 5% after 6 months of service with 3 years vesting schedule.
• Medical, Dental and Vision Insurance (HMO & PPO Plans)
• HRA (Health Reimbursement Arrangement) is offered with our HMO medical plan only. The HRA is funded by MFN and helps employees cover qualified out-of-pocket healthcare expenses, including costs that apply toward the medical plan deductible.
• FSA (Flexible Spending Account) for Medical and Dependent Care
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Supplemental Insurance Plans

EQUAL EMPLOYMENT OPPORTUNITIES STATEMENT:

Maryland Family Network is an equal opportunity employer and is committed to fostering an inclusive and accessible workplace. We do not discriminate against any employee or applicant based on any protected characteristic or status. We also provide reasonable accommodations for qualified individuals with disabilities throughout the employment process. If you require an accommodation to perform the essential functions of the position, please contact Human Resources at View email address on us.fitly.work. We will engage in an interactive process to determine a reasonable accommodation, barring undue hardship.