Customer Service Representative

Customer Service Representative with Voda Cleaning & Restoration

We are seeking a friendly and detail-oriented Phone Customer Service Representative to join our team. This role involves assisting customers by scheduling appointments, providing information, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for helping others.

Benefits include paid holidays, competitive pay, 401(k) matching, bonus based on performance, dental insurance, free uniforms, health insurance, opportunity for advancement, paid time off, and training & development.

This is a full-time (40 hours), hourly, in-person position that does not require travel. The position reports to the owner & general manager and does not have any reporting positions at this time.

Primary responsibilities include answering inbound calls, scheduling appointments, confirming jobs and appointments, providing accurate information, handling customer complaints, documenting customer interactions, following up with customers, making outbound calls, collaborating with other departments, meeting performance metrics, and participating in staff and management team meetings.

Performance skillsets include verbal and written communication, team building, planning and organizing, adaptability, dependability, and technology proficiency.

Qualifications include a high school diploma or equivalent, proven customer service experience, familiarity with the cleaning and restoration industry, financial reporting skills, leadership skills, mathematical skills, and computer skills.

The working environment involves handling moderate to high call volume, lifting items weighing up to 10 pounds and frequent lifting of items weighing up to 25 pounds, and a generally quiet noise level. Compensation is $17.00 - $19.00 per hour.

Welcome to Voda Cleaning and Restoration!

Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.

At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.

What sets Voda Cleaning and Restoration apart?

Our cutting-edge technology, expertise and training, passionate team, client-centric approach, impactful work, growth opportunities, and positive work environment make us stand out in the industry.

So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.

Voda Cleaning & Restoration