Remote AI CX Research Manager
IDC
Needham Heights, MA
- Remote job
IDC is seeking a Research Manager for AI-Enabled Sales, Customer Service, and Contact Center Strategies within the Customer Experience Applications team. You will develop market sizing, competitive positioning, and strategic guidance on AI-adoption in customer interactions, analyzing vendors and buyer behavior to shape IDC’s perspective and industry leadership. You will manage client relationships, lead a research program, and collaborate with product, data, and delivery teams to expand coverage #J-18808-Ljbffr IDC
Vacancy posted 2 days ago
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