Patient Registration Representative

Where Youll Work

Founded in 1974 Dignity Health - St. Johns Hospital Camarillo is a 58-bed acute care nonprofit hospital. Serving over 40000 patients annually the hospital offers a full complement of services including emergency heart orthopedic and cancer care. Additionally St. Johns Hospital Camarillo has been recognized as an LGBTQ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It has been awarded the AMA/ASAs Get the Guidelines - Stroke Gold Plus Quality Achievement three years in a row recognizing the hospitals commitment to providing the best stroke care. It was recently named a Leapfrog 2025 Top General Hospital.

Job Summary and Responsibilities

As a Patient Registration Representative you will ensure a positive patient experience during registration employing excellent customer service.

Every day you will identify patients collect accurate demographics verify insurance determine/collect financial liability and explain hospital policies and patient rights to families.

To be successful you will demonstrate exceptional customer service meticulous attention to detail in data/insurance and strong communication crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas including but not limited to: Main Admitting OP Registration ED Registration Maternity and Rehabilitation units.
• Ensures complete accurate and timely entry of demographic information into the ADT system at the time of registration
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
• Meet CMS billing requirements for the completion of the MSP issuance of the Important Message from Medicare issuance of the Observation Notice and other requirements as applicable and documenting completion within the hospitals information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• High School GED or
• High School Graduate
• Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles or
• Applicable education and/or training can be used to balance a lack of experience.
• None upon hire

Preferred

• 2 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles

Required Experience:

Unclear Seniority