Order Management Specialist

Order Management Specialist

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we're now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. Family owned for over 70 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences.

We are currently seeking an Order Management Specialist to join our team in Cincinnato, Ohio! In this role you would be responsible for replenishment, execution and inventory management for assigned company items across designated Distribution centres. This role partners with Supply Chain Planning, Category Management, divisions, DCs, transportation, and vendor supply teams to support service, in-stock performance, order vs. ship performance, inventory health, and reliable product flow. You will be expected to follow replenishment processes, use shared planning data appropriately, and make purchase order and inventory decisions that support service and inventory objectives.

Values:

To perform the job successfully, the incumbent's behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.

Primary Responsibilities:

• Replenishment execution for assigned company items across designated DC's
• Operate within replenishment systems and processes, support accurate order creation, PO execution, and inventory management.
• Write, review, and maintain purchase orders for turn, promotional, new item, seasonal, and related demand.
• Maintain accurate planning inputs, including lead times, order cycles, minimums, order quantities, truck scaling, and other replenishment settings.
• Monitor key performance metrics, including in-stock, Order vs. Ship, sufficiency, days of supply, aged inventory, excess inventory, and service reliability.
• Identify and communicate supply risks, capacity constraints, production issues, logistics delays, quality concerns, missed loads, rejected product, allocation constraints, and recovery actions.
• Collaborate with planning, category, division, DC, transportation, and vendor supply teams to resolve replenishment issues and protect store in-stock.
• Review ad plans, display plans, promotional projections, and item-level demand changes to ensure assigned items are supported appropriately.
• Partner with demand planners and planning teams to review forecast accuracy, identify gaps, and provide forward-looking insight on promotions, supply limitations, and demand shifts.
• Support new item execution, item transitions, pack changes, bonus packs, discontinued items, seasonal programs, and vendor switches.
• Manage order adjustments, delivery rescheduling, and recovery plans when supply, quality, capacity, or transportation issues impact product flow.
• Ensure vendor-side replenishment actions align with planning policies, inventory guardrails, and agreed processes for constrained supply, allocations, and limited-time out of stock.
• Utilize data for replenishment, inventory management, and joint business performance improvement while maintaining confidentiality and complying with access requirements.
• Provide root cause analysis and corrective action plans when assigned items miss service, inventory, aged inventory, or replenishment expectations.
• Support recurring business reviews, performance discussions, and issue-resolution meetings with vendor teams.
• Maintain consistent coverage for assigned items, including trained backup support and timely responsiveness when service is at risk.
• Maintain flexibility to support urgent replenishment issues during weekends, holidays, or off-hours when needed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Education/Background Requirements:

• Bachelor's degree or Diploma
• At least 2 years experience relevant experience (Distribution/Manufacturing)
• Experience in replenishment, supply planning, demand planning, vendor managed inventory, supply chain, merchandising, procurement, logistics, or a related field.
• Experience supporting retail replenishment, DC ordering, vendor supply planning, inventory management, or category/transportation partnership.
• Experience using replenishment systems, purchase order systems, reporting tools, or planning platforms.

Specific Knowledge, Skills and Abilities Required:

• Experience in replenishment buying, vendor replenishment, supply chain planning, demand planning, operations, merchandising, logistics, or similar field.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to manage assigned items across multiple DCs, POVs, suppliers, categories, or business partners. Ability to use data to assess inventory position, service risk, order status, and replenishment performance.
• Working knowledge of Microsoft Excel, Word, Outlook, and business reporting tools.
• Ability to work collaboratively while maintaining accountability for assigned vendor items and replenishment outcomes.

Working Conditions:

• Office Environment

Please note: Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.