Patient Care Coordinator

Patient Care Coordinator

Optimum Therapies of North Dakota is a locally owned, therapist-led physical therapy practice dedicated to helping people move better, feel better, and live better. With multiple clinic locations across North Dakota and Wisconsin and a team of more than 85 employees, we are committed to providing exceptional care while creating a positive and supportive workplace for our staff. We are currently seeking a full-time Patient Care Coordinator to join our Mandan clinic team. As a Patient Care Coordinator, you are the first point of contact for our patients and play a key role in creating a welcoming, organized, and positive experience from the moment they walk through our doors or call our clinic.

What You'll Do

• Greeting and communicating with patients to provide a positive, supportive experience
• Scheduling patient appointments and managing daily clinic flow
• Answering incoming phone calls from patients and physician offices
• Collecting insurance co-pays and private payments for services
• Entering and maintaining accurate patient information in our systems
• Assisting with patient room changes and coordinating clinic activity
• Collaborating closely with therapists and support staff to ensure excellent patient care

Schedule & Work Environment

• Approximately 36-40 hours per week
• Monday through Friday
• Clinic hours range from 7:00 a.m. to 6:00 p.m.
• No evenings, weekends, or holidays
• Team-focused environment that values flexibility, support, and work-life balance

What We're Looking For

• A friendly, patient-focused mindset with excellent communication skills
• Comfortable using computers and multiple software systems
• Ability to multitask, stay organized, and adapt in a fast-paced environment
• A team player who is willing to jump in and help where needed
• Honest, dependable, and trustworthy
• Previous experience in a healthcare, administrative, customer service, or reception role is preferred but not required
• Someone who is looking to grow with our team and contribute to a positive, patient-focused clinic culture.

Compensation & Benefits

• Competitive starting wage of $19.00-$21.00 per hour based on experience
• Medical and dental insurance options
• Employer-paid life and long-term disability insurance
• Paid holidays and paid time off
• 401(k) with employer match
• Voluntary insurance options
• Family-friendly, community-focused culture

Ready to Apply?

If you're interested in joining our team, please submit your resume and cover letter to Shelby Blome Human Resources Director at View email address on click.appcast.io