Inside Account Specialist
Staples
The Account Specialist works with low-touch accounts that are declining, underpenetrated, or new ( What you’ll be doing: Engage customers who have significantly declined or underpenetrated through phone, video, and/or digital correspondence to drive win‑back and retention. Strategically analyze reasons for declines or under‑penetration to target the correct contacts and categories. Meet weekly and monthly sales lift targets and KPIs set by sales leadership. Consistently meet activity goals and daily metrics – outbound dials, sell time, and engagements. Provide excellent service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize CRM software to manage customer interactions, track sales activities, and maintain accurate records. Manage funnel and pipeline to closed stages. Leverage partnerships with internal partners such as Category Sales Specialists and Customer Service Teams to drive growth and ensure customer satisfaction. Use Professional Selling Skills (PSS) to identify customer needs and develop a value‑added proposition, proposal, and pricing. Oversee pricing negotiations and influence on‑spot pricing decisions to cultivate a seamless customer experience. Participate in training programs and workshops to enhance sales skills, product knowledge, and customer relationship management abilities. Understand all of Staples’ different contract types and account setups to effectively sell to customers. Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. What you bring to the table: Persuasive communication skills, with an emphasis on active listening. Excellent organizational and time‑management skills. A solution‑oriented mindset with a focus on results and self‑motivation. Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base. Ability to thrive in a team‑oriented sales environment. Coachable, with the ability to adapt and incorporate feedback effectively. Previous experience with a sales budget and history of exceeding quota, activity metrics, KPIs. What’s needed – Basic Qualifications: 1+ year account management or related experience. Previous experience with MS Word, Outlook, Excel, and PowerPoint. High school diploma or GED. What’s needed – Preferred Qualifications: Bachelor’s degree. Industry knowledge a plus. Experience with business‑to‑business sales process. We Offer: Inclusive culture with associate‑led Business Resource Groups. Flexible PTO (22 days) and holiday schedule (7 observed paid holidays). Online and retail discounts, company‑match 401(k), physical and mental health wellness programs, and more perks and benefits. #J-18808-Ljbffr Staples
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