Senior Manager, Client Consulting

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial institutions and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting & Analytics solves the most strategic problems for our clients. This position will be primarily supporting merchant acquiring clients.

The US Consulting Practice within Visa Consulting & Analytics provides consulting and solution services for Visa's largest issuers and merchants in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with merchant and co-brand partners. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both the preferred brand and unique business partner.

Potential engagements could include product development, program launch, customer acquisition, customer life cycle optimization, retention improvement, benchmark analysis, profitability improvement.

Essential Functions

• Proactively engage with Visa internal teams in regular strategic & planning discussions
• Leads consulting initiatives and contribute to closing engagement by identifying potential opportunities with Visa partners
• Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address clients' most impactful opportunities and challenges
• Build solutions and measurable insights that will help clients to grow their portfolios and customer engagement in their core business
• Collaborate cross-functionally (e.g., Marketing, Sales, Risk, Innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa's resources
• Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic mentorship for client priorities across the verticals and segments
• Reliably manipulate and analyze large data sets (industry and Visa) to identify meaningful insights and recommendations for clients
• Build new scalable solutions, toolkits, standard methodology documents and consulting approach that can be applied across VCA practice

Hybrid Position

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Prior experience at large management consulting firm or a strategy or program role (e.g., loyalty, co-brand) at a merchant
• Experience using financial indicators to measure business performance with a significant focus on impacting return on investment
• Strong analytical skills, with demonstrated intellectual and analytical difficulty
• Self‑motivated, results oriented individual with the ability to handle numerous projects concurrently
• Outstanding communication, storytelling and facilitation skills
• Collaborative, diplomatic, and flexible, able to work effectively in matrixed organization.
• Technologically savvy, curious, up to date with digital trends and applications

U.S. Applicants Only

U.S. Applicants Only

Salary and Benefits

The estimated salary range for this position is $130,600.00 to $209,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

EEO Statement

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.