IT SUPPORT TECHNICIAN

Decatur County Memorial Hospital IT Support Technician

Join the team at Decatur County Memorial Hospital (DCMH), where we are more than a healthcare provider—we are a trusted community partner committed to improving the health and well-being of the individuals and families we serve. As a critical access hospital, DCMH combines high-quality patient care, advanced medical services, and a compassionate, patient-centered approach in a welcoming rural healthcare environment. Our team is made up of dedicated professionals who are passionate about making a difference every day. We foster a culture of collaboration, respect, integrity, and continuous improvement, where employees are empowered to grow professionally while contributing to exceptional patient outcomes.

DCMH offers more than just a job—we offer a rewarding career and a supportive workplace culture. Employees enjoy competitive pay, comprehensive health and wellness benefits, generous paid time off, retirement savings opportunities, professional development support, and a variety of additional benefits designed to help you achieve your personal and professional goals. We are committed to creating an environment where team members feel valued, supported, and empowered to grow.

Position Summary

Reports To: Supervisor, IT Technician/Systems Administrator

Amount of Travel Required: Local travel between the hospital and other DCMH facilities, clinics, and off-site locations as needed to provide technical support and services.

Positions Supervised: None

Work Schedule: Full-time days, Monday through Friday, 8:00 a.m. to 5:00 p.m. Participates in the IT department on-call rotation to provide support during evenings, weekends, holidays, or other off-hours as assigned. Must be available to respond to urgent technology-related issues when scheduled for on-call coverage. Work schedule may be adjusted as needed to meet operational and business requirements.

FLSA Status: Non-Exempt (Hourly); eligible for overtime pay in accordance with applicable law

Position Summary: The IT Support Technician provides front-line technical support and assistance to end users throughout Decatur County Memorial Hospital (DCMH). This position is responsible for the installation, configuration, maintenance, troubleshooting, and support of computer hardware, software, peripherals, and user access requests and setup. The IT Support Technician serves as a key resource for resolving technology issues, supporting system users, and ensuring the reliable operation of technology solutions that support patient care and business operations.

Knowledge, Skills, Abilities/Position Qualifications

Education: High school diploma or equivalent required. Associate degree in Information Technology, Computer Science, or related field preferred.

Experience: One (1) to two (2) years of information technology support experience preferred. Healthcare IT experience preferred. Experience supporting Windows-based environments preferred.

Computer Skills: Proficient in Microsoft Office, email, and other standard computer applications, with the ability to learn and effectively use software systems required for assigned responsibilities.

Certificates/Licenses: Valid driver’s license required. CompTIA A+, Microsoft, Microsoft 365, or related technical certifications preferred. Additional technology certifications are advantageous.

Other Requirements: Knowledge of Windows operating systems, computer hardware, printers, and related technologies. Ability to troubleshoot and resolve technical problems efficiently. Ability to communicate technical information clearly to users with varying levels of computer proficiency. Strong customer service orientation and commitment to user satisfaction. Ability to prioritize multiple tasks and respond effectively to changing demands. Strong verbal and written communication skills. Ability to maintain confidentiality of sensitive information. Ability to work independently and collaboratively as part of a team. Strong organizational, analytical, and problem-solving skills.

Essential Functions

Provides first-level technical support to end users for computer hardware, software, printers, mobile devices, and peripheral equipment.

Timely responds to service requests and support tickets, documenting actions taken and resolutions provided, within established service level agreements.

Processes user access requests and completes user account setup in accordance with established procedures, approval requirements, and security standards.

Installs, configures, deploys, and upgrades computer workstations, laptops, monitors, printers, scanners, and related equipment.

Performs routine maintenance, system updates, and equipment replacement activities.

Maintains technology inventory and assists with asset tracking and equipment life cycle management.

Configures and maintains Windows operating systems and associated software applications.

Supports users of clinical and business applications utilized throughout DCMH facilities.

Supports organizational efforts to maintain technology security, confidentiality, and data integrity.

Adheres to all HIPAA, cybersecurity, information security, and organizational policies.

Reports potential security incidents, vulnerabilities, or compliance concerns to appropriate leadership.

Assists with implementation of security updates and endpoint protection measures.

Maintains current knowledge of healthcare technology trends, operating systems, hardware, software, and security practices.

Participates in continuing education and professional development activities.

Recommends process improvements that enhance service quality, efficiency, and user satisfaction.

Other duties as assigned.