DevOps Engineer (Bilingual Chinese/English)

Job Description

About Speed Xpress Inc.

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Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business’ needs, exceed their expectations, and future-proof their ecommerce business.

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In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

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Responsibilities

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• Cloud Resources & Infrastructure Operations: Responsible for daily operations, inspection, and troubleshooting of cloud platform resources, such as AWS / Azure, Kubernetes clusters, networks, storage, VPN, bastion hosts, and related infrastructure.
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• Production Stability: Responsible for production deployment, change execution, capacity inspection, monitoring and alerting, troubleshooting, and emergency response to ensure stable operation of core business systems.
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• Monitoring & Logging: Maintain monitoring systems such as Prometheus, Grafana, Azure Monitor, and log collection platforms; optimize alert rules, log retention, service availability monitoring, and resource usage monitoring.
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• DevOps & Release Support: Work with development teams to maintain CI/CD processes and support troubleshooting for Jenkins, GitLab, Nginx, Ingress, Helm, and deploymentrelated issues.
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• Access Control & Security Operations: Support production access permission review, least-privilege governance, temporary authorization, access traceability, and public access reduction for sensitive systems.
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• Security Incident & Compliance Support: Participate in security incident response, assist with impact assessment, temporary mitigation, remediation tracking, post-incident review records, audit materials, and remediation evidence preparation.
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• Documentation & Process Improvement: Write and maintain operations SOPs, troubleshooting manuals, change records, permission management procedures, security operations documents, and audit support materials.
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• Collaborative Support: Work with R&D, DBA, security, product, and customer teams to drive closure of production issue diagnosis, change releases, security remediation, and compliance audit matters.
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Requirements

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Mandatory Qualifications:

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• Bachelor's degree or above in a computer-related major, with 3+ years of experience in
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cloud platforms, DevOps, SRE, or production operations.

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• Must be proficient in both Chinese and English.
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• Familiar with at least one mainstream cloud platform, such as Azure/AWS, and
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experienced in operations of cloud servers, cloud storage, networking, security groups,

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firewalls, VPN, monitoring, and alerting.

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• Familiar with Kubernetes operations, including Ingress, Namespace, ConfigMap, Secret,
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log collection, resource monitoring, and common troubleshooting.

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• Familiar with Linux systems, networking fundamentals, DNS, load balancing, firewalls,
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VPN, bastion hosts, and related infrastructure operations.

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• Familiar with CI/CD, Jenkins, GitLab, Nginx, Prometheus, Grafana, log systems, and
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other common operations tools.

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• Experience in production troubleshooting, change execution, monitoring and alert
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optimization, capacity inspection, and emergency response.

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• Understanding of access control, least privilege, log retention, audit tracing, security
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incident response, and basic security compliance requirements.

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• Strong documentation and cross-team communication skills; able to produce incident
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reports, change records, audit explanations, and remediation materials.

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Preferred Qualifications:

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• Operations experience in cross-border logistics, e-commerce, SaaS, or high-availability
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online systems.

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• Experience supporting SOC 2, ISO 27001, customer security audits, or cloud security
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remediation.

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• Familiarity with Microsoft Defender for Cloud, Microsoft Sentinel, Entra ID, PIM, or
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related security capabilities.

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• Proficiency in Python / Go / Shell, with experience developing automation tools for
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operations.

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• Familiarity with Terraform, Ansible, Helm, ArgoCD, or other IaC and automated
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deployment tools.

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• Experience in security incident response, vulnerability remediation, permission
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governance, or public access reduction projects.

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• Able to communicate in Chinese.
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