Automotive Parts Counterperson

Full Time Parts Counterperson

Forest Lake Ford, your hometown dealership proudly serving the Forest Lake community. Nestled in our brand-new, state-of-the-art facility, we are thrilled to introduce the NEW Forest Lake Ford, where innovation meets the familiar warmth of a locally owned, family-operated dealer group. At Forest Lake Ford, we understand the importance of community and family values. Our experienced sales and service staff embody this ethos, bringing a personalized touch and a deep knowledge of Ford vehicles to every interaction.

Position Summary

We are seeking a knowledgeable and customer-focused Full Time Parts Counterperson to support the daily operations of our Parts Department. This role is responsible for assisting technicians, retail customers, and internal staff by identifying, sourcing, and distributing the correct parts in a timely and efficient manner. The Parts Counterperson plays a key role in maintaining accurate inventory, ensuring smooth workflow in the service department, and delivering a positive customer experience.

The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment. Strong communication skills, basic automotive knowledge, and the ability to navigate parts catalogs and inventory systems are essential. This position offers opportunities for growth within the Parts Department and broader dealership operations.

Schedule: Monday - Thursday 9:30am-8pm

Key Responsibilities

• Process customer orders, ensuring accuracy and timely fulfillment.
• Locate and pull parts from inventory as needed.
• Identify and recommend appropriate parts based on customer needs and vehicle specifications.
• Process sales transactions and collect payments.
• Greet customers and assist them with their inquiries, helping them identify the correct parts for their needs.
• Answer phone calls and handle customer inquiries.
• Provide accurate information about parts availability, pricing, and ordering processes.
• Maintain a positive and professional demeanor to ensure customer satisfaction.
• May include other related duties as assigned.

Qualifications

• Excellent communication, interpersonal, and problem-solving skills.
• Familiarity with vehicle models, parts, and their applications.
• Computer Skills: Proficiency in using computer systems for inventory management and order processing.
• Ability to manage inventory and maintain a clean and organized work area.
• Ability to effectively sell parts and build customer relationships.
• Ability to calculate prices, discounts, and other financial transactions.
• Assisting in setting purchasing budgets and managing expenses related to vehicle acquisition.
• Keeping abreast of current market trends and valuations of used vehicles.
• Analyzing vehicle profitability and making sound purchasing decisions.
• Excellent communication, negotiation, and problem-solving skills are essential.
• Physical stamina and the ability to stand for long periods of time.
• Reaching for parts on shelves, bending to pick up items, and stooping to access lower areas are common tasks.
• The ability to lift 50 pounds depending on the specific job requirements.

• High School Diploma, GED, or equivalent experience (required)

• Valid driver's license (required)

Work Environment

• Fast-paced automotive service department
• Frequent communication with technicians, advisors, and management
• Primarily indoor work environment with occasional shop floor interaction.
• Ability to stand and move around various service shops and the dealership.
• Team-oriented dealership culture focused on efficiency and customer satisfaction

Compensation and Benefits

• Base Salary: $20-$25 an hour (based off experience)

Benefits Package

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• 401(k) plan with employer match
• Paid Time off and Holidays
• Employee Discounts on vehicles and service

Why Choose Forest Lake Ford?

At Forest Lake Ford, we're committed to helping you thrive. Here's what makes us a standout choice for your career development:

• Hands-On Learning: Work in a state-of-the-art service department with expert mentors.
• Supportive Team: Collaborative environment focused on growth and excellence.
• Career Advancement: Long-term growth with clear opportunities at Forest Lake Ford.