Office Associate III

Overview This is an office/clerical position in a service or administrative program area(s) performing a broad variety of office and program support responsibilities that require knowledge of program and office practices, policies, and procedures. The position is located at the front desk and serves as the first point of contact for citizens who need assistance or services provided by Shenandoah Valley Social Services. General office tasks include typing, filing, distributing mail and faxes, taking messages, operating general office equipment, copying, and other clerical duties as needed. Responsibilities Answer routine questions concerning programs and services offered by the Department. Distribute program applications and ensure customers receive service in a timely manner. Open and distribute mail to appropriate workers/units. Conduct data inquiries through authorized state databases to determine past and/or current status. Log customers into the computer registration database. Assist in providing emergency shelter as mandated and required. Complete other duties as assigned. Considerable Knowledge of Office and administrative practices, policies, and procedures related to assigned program and office support activities. Spelling, grammar, and punctuation. Office terminology, procedures, equipment technology, and office software programs. Mathematics to calculate percentages, formulas, and averages to solve mathematical problems. Some Knowledge of Elementary bookkeeping and accounting. Skills in Operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Performing basic maintenance of computer systems and general office equipment, including troubleshooting automation equipment problems. Organizing information and developing/maintaining records in various formats. Communicating effectively both orally and in writing. Following written and oral instructions, multi‑tasking, and establishing effective working relationships with coworkers, customers, and agencies. Collecting and disseminating information. Making computations quickly and accurately; filing alphabetically or numerically; proofreading; typing from clear copy or drafts. Making minor decisions in accordance with regulations and established practices; advising and interpreting policies and procedures in researching and resolving inquiries, requests, and complaints. Acting as a leader to other clerical staff. Demonstrating professional interaction with the general public by phone and in person. Proficient in the use of various computer software programs and data entry. Education, Experience, Licensure, Certification Minimum of a high school diploma supplemented with related clerical or administrative experience in social services or related field, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Preferred Knowledge/Experience Bilingual Spanish speaking. Working knowledge of basic Social Services programs and operating systems. Working knowledge of standard office practices and procedures. Special Requirements All employees must have a valid driver’s license to operate a motor vehicle in the state of Virginia; the driving record must meet agency requirements. Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification, references, education verification, credit checks, and other checks requested by the hiring authority. All offers are contingent upon satisfactory results of the required checks and screening. #J-18808-Ljbffr Virginia Department of Social Services