IT Support Technician

Job Description

Job Description

Why You'll Like This Role

No two days look the same. You'll be onsite with real clients, solving real problems, and you'll be the person they're glad to see walk through the door. If you like hands-on technical work, variety, and building relationships — rather than sitting in one queue all day — this is a strong fit. We invest in certifications and give you a clear path to grow.

What You'll Do

·         Perform onsite installation, maintenance, and repair of client and company equipment

·         Serve as the primary technical resource and onsite point of contact for scheduled client appointments

·         Support the help desk queue, diagnosing and resolving escalated and advanced issues

·    Stage, image, configure, and deploy new PCs, laptops, and mobile devices, including software installation, user profile and data migration, and final desk-side setup

·         Keep clients informed and follow up through full resolution

·         Document tickets, time entries, and closure notes accurately

·         Maintain internal technical documentation for company and client environments

·         Participate in the on-call and after-hours rotation, including some weekends

·         Recommend process and procedure improvements

·         Contribute to technical strategy and consulting conversations, internally and with clients

What You Need

·         3+ years of hands-on IT support experience working independently in the field or at client sites

·         Strong troubleshooting skills across hardware, operating systems, and networking

·         Experience with PC and Mac hardware, printers, peripherals, mobile devices, and servers

·         Working knowledge of Windows desktop and Windows Server operating systems

·         Familiarity with networking fundamentals (LAN, WAN, firewalls/UTMs)

·         Excellent verbal and written communication and a genuine customer-service mindset

·         Strong organization, attention to detail, and the ability to juggle priorities in a fast-paced environment

·         Reliable personal vehicle and a valid driver's license with an acceptable driving record

·         Willingness to travel up to 50% locally

Nice to Have

·         Experience in an MSP or multi-client environment

·         CompTIA A+, Network+, or Security+ certification (or equivalent experience)

·         Exposure to Citrix, VMware, Microsoft 365, macOS, or terminal server environments

·         Degree in Information Technology or a related field

If you meet most of these, we'd still like to hear from you.

Work Environment & Physical Requirements

This role is field-based. You'll split your time between client sites, our office, and travel in between. Client environments range from standard offices to server rooms, wiring closets, and tight workspaces.

With or without reasonable accommodation, this role requires the ability to:

·         Lift, carry, and move IT equipment — including servers and UPS batteries — weighing 50+ pounds

·         Bend, stoop, kneel, reach, and work in confined spaces such as under desks and in server racks

·         Stand, walk, and work in awkward positions for extended periods while troubleshooting

·         Use a computer and standard office equipment regularly

·         Perform fine motor tasks such as cable termination and hardware handling

Ready to Apply?

Apply in minutes — a resume is all you need to start. We review every application and respond to candidates who move forward.

MIS Solutions, Inc. is an equal opportunity employer. We're committed to a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic.

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.

Company Description

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.