Workplace Experience Coordinator

Position Overview

As a Workplace Experience Ambassador at CBRE, you are an essential steward of our brand, curating a refined, seamless, and inspiring workplace environment. This role embodies the sophistication, attention to detail, ensuring every interaction, space, and experience within our offices upholds these values. Through a commitment to excellence, a proactive approach, and a passion for luxury service, you create an environment that reflects our brand and inspires employees and guests alike.

Primary Responsibilities and Objectives

Objective: To ensure every meeting room is prepared with a standard of luxury, cleanliness, and sophistication that reflects the clients commitment to excellence.

Responsibilities:

Conduct detailed walkthroughs of each meeting room, verifying they are pristine, organized, and fully equipped to host distinguished gatherings.

Arrange supplies, such as notepads and pens, with care and precision, and ensure all AV equipment is functional and ready for use.

Curate the room ambiance, adjusting lighting and ensuring a pleasant fragrance to create a warm, inviting atmosphere.

Use standardized checklists for documenting readiness, with photos if needed, to maintain our high standards.

Hospitality & Pantry Management

Objective: To provide an inviting and indulgent pantry experience that offers employees and guests a taste of quality and refinement.

Ensure premium beverage and refreshment selections are fully stocked and displayed elegantly, creating an atmosphere of luxury and care.

Maintain an impeccable level of cleanliness, polishing glassware and surfaces to perfection.

Coordinate with high-end vendors for timely restocking, ensuring uninterrupted service and high standards of presentation.

Reception and Guest Services

Objective: To deliver a welcoming and elevated experience at every point of contact, ensuring that each guest feels valued, and each space reflects our brand's sophistication.

Serve as the first impression, greeting every guest with warmth and professionalism that reflect our brand's standards.

Keep the reception area immaculate and thoughtfully designed, with curated reading materials and décor that embody luxury.

Offer concierge-level support to guests, managing visitor experience, providing directions, and catering to any specific requests to enhance their experience.

Facilities Support

Objective: To maintain a flawless workplace environment, proactively identifying and addressing facility needs with a standard of excellence.

Act as the go-to contact for facilities needs, handling inquiries and concerns discreetly and efficiently.

Conduct regular inspections to ensure optimal lighting, climate control, and furniture conditions, addressing any maintenance needs before they impact the workplace experience.

Collaborate with the Facilities Manager to resolve any issues quickly, preserving the brand's image and ensuring a seamless environment.

Event and Meeting Support

Objective: To execute each event with precision and elegance, creating an unforgettable, luxurious experience that exemplifies the brand.

Coordinate setup and breakdown of high-profile events, ensuring every detail, from layout to décor, aligns with our luxury standards.

Oversee catering arrangements, ensuring that all food and beverage offerings are presented with sophistication and taste.

Provide discreet on-site support during events, anticipating guest needs and ensuring a flawless experience from start to finish.

Employee Engagement & Experience

Objective: To enhance employee satisfaction and well-being by creating a responsive, supportive, and inviting workplace environment.

Act as a trusted resource for employees, assisting with workspace inquiries and proactively enhancing their experience.

Communicate new services, events, or workplace updates with a tone that reflects our brand's elegance and professionalism.

Gather feedback regularly to understand employee needs and continuously refine the workplace experience.

Safety & Compliance

Objective: To uphold a safe, compliant, and refined environment that prioritizes employee well-being while maintaining standards of excellence.

Conduct regular safety inspections with an eye for both compliance and refinement, ensuring safety without compromising the ambiance.

Assist in emergency preparedness drills and ensure adherence to health and safety protocols, providing clear guidance and support.

Address any safety concerns immediately, balancing safety and elegance to maintain a secure and luxurious environment.

Skills and Qualifications

Luxury Service Mindset: A natural ability to deliver elevated service, treating every interaction as an opportunity to showcase clients values.

Exceptional Attention to Detail: A commitment to upholding our standards by ensuring every element of the workplace is carefully curated.

Proactive Problem-Solving: A mindset focused on resolving challenges quickly, efficiently, and with a dedication to quality.

Effective Communication: The ability to connect gracefully with employees, guests, and vendors, embodying our brand's tone of refinement.

Strong Time Management: A disciplined approach to balancing responsibilities, ensuring all tasks are completed promptly and to high standards.

Technological Proficiency: Proficient in workplace tools such as CMMS systems, MS suite, and other technologies to ensure efficient documentation and tracking.

Reporting Structure

The Workplace Experience Ambassador reports directly to the Workplace Experience Manager, collaborating closely with Facilities, Reception, and Mailroom to uphold the world-class environment.

Success Metrics

Employee and Guest Satisfaction: High satisfaction scores and positive feedback, reflecting the Ambassador's ability to deliver a consistently luxurious experience.

Meeting Room Readiness: Consistently prepared rooms that meet our brand's high standards, contributing to a professional and polished environment.

Timely Issue Resolution: Efficient handling of workplace and facility issues, preserving the brand's quality and operational flow.

Continuous Improvement: Responsiveness to feedback, refining processes, and implementing enhancements that reflect clients evolving standards.

Conclusion

The Workplace Experience Ambassador plays an integral role in embodying and sustaining the luxury, quality, and meticulous care that define our brand. Through a dedication to superior service, an eye for detail, and a commitment to creating memorable experiences!

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $48,000 annually, and the maximum salary for the Workplace Experience Coordinator position is $53,045 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)