Patient Experience Representative I - Ambulatory (Part-Time)

Patient Experience Representative I - Ambulatory (Part-Time)

Position Summary: As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Customer Service:
  • May be required to rotate to front desk, greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Answering, screening, and routing telephone calls.
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Administrative:
  • Providing routine clerical support as needed
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling

Schedule: Saturday & Sunday - 8:00am - 4:30pm, Monday or Wednesday - 5:00pm - 9:00pm

Minimum qualifications Education: A high school level of education required, bachelor's degree preferred

Experience: Prior customer service or administrative experience preferred. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. The ability to work with diverse internal and external constituencies. Previous experience with EPIC preferred