Patient Services Coordinator- Diagnostic Imaging

MISSION STATEMENT The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public. SUMMARY The primary purpose of the Patient Services Coordinator is to provide and coordinate all tasks associated with patient services. The Patient Services Coordinator impacts patient care services throughout MDACC. CORE VALUES Caring Behaviors Courtesy: Is respectful and courteous to each other at all times Friendliness/Teamwork: Promotes and rewards teamwork; Is sensitive to the concerns of our patients and our co-workers Integrity Behaviors Reliability: Communicates frequently, honestly and openly Accountability: Holds self and others accountable for practicing our values Safety: Notices a safety concern and brings it to someone's attention; Models safe behaviors (wears badge, washes hands, keeps work area clean and orderly) Discovery Behaviors Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity and new ideas Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so. KEY FUNCTIONS Patient Interaction: Greets, orients and answers questions. Advises patients and family members of available services. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments. Confirms clinic appointments in accordance with identified unit protocol(s). Communication with patients and multidisciplinary teams: Transcribe and coordinate physician orders. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas. Record Maintenance: Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed. Updates relevant patient information in order to maintain an accurate patient record. Responsible for the security and confidentiality of patient information at all times. Handles and processes a complex and varied series of documents and situations. Financial Activities: Reviews and reconciles patient charge documents in accordance with established departmental processes. Enter technical charges as needed. May collect and reconcile cash payments as needed. Identifies and initiates prepayment and financial counseling as appropriate. Work environment: Assist in maintaining a safe environment for patients, co-workers, and visitors. REQUIREMENTS Education Required: High school diploma or equivalent. Preferred: Associate degree in Business, Health Services Administration or related field. Experience Required: Three years customer service experience. May substitute additional education for required experience on a one-to-one basis. Preferred: Must pass pre-employment skills test as required and administered by Human Resources. EEO STATEMENT It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. ADDITIONAL INFORMATION Requisition ID: 181319 Employment Status: Full-Time Employee Status: Regular Work Week: Days Minimum Salary: US Dollar (USD) 40,000 Midpoint Salary: US Dollar (USD) 50,000 Maximum Salary : US Dollar (USD) 60,000 FLSA: non-exempt and eligible for overtime pay Fund Type: Hard Work Location: Onsite Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No #J-18808-Ljbffr