Level II / III IT Support Technician

Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers, and Level 1 Technicians, to resolve all IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record. As a Level 2 / Level 3 IT Technician , your primarily responsibilities include remote support for workstations, servers, firewalls, routers, and communicating with the customer throughout the process. The candidate must be able to perform a wide variety of IT support issues, ranging from desktop support, to complex server and network issues.

• Act as the point of contact to customers for ticket escalations
• Handle ticket escalations ranging from server support, network issues, and software installation
• Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
• Ability to setup, configure, and troubleshoot Windows Server and related issues
• Ability to implement and troubleshoot spam filters, O365, Microsoft Exchange, and associated email solutions
• Troubleshoot and resolve firewall, router, and other network related issues
• Perform on-site installations / repairs as necessary
• Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS
• Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL

Qualified candidates will have: A clean NJ Driver’s license At least 1 year of MSP support experience Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking Ability to troubleshoot IT issues quickly and efficiently Be able to stay current with ever-changing technology and IT solutions Ability to meet daily goals Excellent communication and customer service skills Enthusiastic positive attitude Self-motivation with strong initiative to succeed IT Certification is a plug (Microsoft, Azure, Cisco, etc) We provide benefits that include: Excellent salary Open opportunity for advancement Company supplied uniform Ongoing training opportunities Outstanding benefits package (incl. medical and dental coverage) 401(k) plan with matching company contribution Profit Sharing Plans Paid vacation time Take The Next Step To Start Your Career Today Send resume to: View email address on click.appcast.io OR submit your contact information below along with your resume and the appropriate hiring department will contact you. #J-18808-Ljbffr Document Solutions LLC