Crisis Services Dispatcher/Admin Assistant - 7p-7a

Job Description

Job Description

Night Shift - 7p-7a

Summary: 

The Crisis Services Dispatcher/Admin Asst serves as the primary point of contact for Southeastern Integrated Care's Crisis Services Department. Stationed within the Behavioral Health Urgent Care (BHUC), this position answers incoming crisis calls, facilitates the dispatch of Mobile Crisis teams using established protocols, supports communication between field staff and community partners, and provides administrative support for the BHUC and Mobile Crisis programs.

Working in collaboration with Licensed Clinicians, Qualified Professionals, Nurse, Certified Peer Support Specialist and Crisis Services leadership, this position ensures timely communication, accurate documentation, efficient coordination of crisis response activities, and exceptional customer service. This position operates on a rotating twelve-hour schedule to support twenty-four-hour Crisis Services operations.

Essential Duties and Responsibilities: 

Crisis Communications 

• Answer all Crisis Services phone lines, obtain and document information from callers
• Escalate emergency situations, notify leadership of operational issues 
• Maintain awareness of BHUC census, coordinate communication between programs 
• Participate in team meetings, assist with after-hours workflow 

• Dispatch Mobile Crisis teams, complete dispatch form and provide to QP and Supervisor promptly, monitor availability of QP 
• Update dispatch logs

Administrative Support

• Register individuals, maintain records, prepare reports, manage correspondences, scan and upload forms
• Assist with scheduling, prepare reports, support meetings 

Supervisory Responsibilities:

No supervisory responsibilities

Qualifications:

Education/Experience

High School Diploma or GED required.

Associate degree in Healthcare Administration, Business Administration, Criminal Justice, Emergency Management, Behavioral Health, or a related field preferred.

Minimum of two years in one or more of the following: Medical office, Behavioral health, Emergency department registration, Emergency communications, Public Safety dispatch, Call center, Crisis hotline, administrative support

Required Skills/Abilities

• Remain calm and professional during emotionally charged situations. 
• Prioritize multiple competing demands. 
• Communicate effectively with individuals in crisis, families, first responders, healthcare providers, and staff. 
• Gather accurate information and relay it clearly. 
• Maintain confidentiality while exercising sound judgment. 
• Navigate multiple software applications simultaneously. 
• Demonstrate exceptional organizational and time management skills. 
• Work independently while contributing to a collaborative team environment. 
• Adapt quickly to changing priorities.

Certificates, Licenses, Registrations

None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment frequently involves exposure to emotionally charged situations, unpredictable behaviors, and rapidly changing circumstances. Employees must exercise sound judgment while maintaining professionalism, compassion, and personal safety.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Movements including but not limited to prolonged periods of sitting at a desk and working on a computer, occasional standing, walking, bending, and reaching are required. 
• Regularly required to use hands to handle or feel; talk; see; and/or hear. Specific vision abilities required by this job include close vision and color vision.
• Must be able to always lift up to 50 pounds.