Training & Quality Specialist, Field Services

Job Description

Job Description

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

The Training Specialist focuses on delivering high-impact customer training through multiple modalities, including video, eLearning, virtual instructor-led training (VILT), and in-person instruction (ILT). Leverages Adult Learning Principles to transform SME-provided content into engaging, retention-focused learning experiences.

In addition to facilitation support, this role requires expert-level content creation, particularly in video production/editing and the design of web-based training.

Understands the business channels across Hunter Douglas and applies training solutions that support measurable performance outcomes.

What you'll do

• Conduct needs analyses and partner with stakeholders to design training solutions aligned with Field Service and installer-focused business objectives.
• Develop high-quality training content, including instructional videos, eLearning modules, job aids, and quick-reference guides, using industry-standard tools and creative techniques.
• Facilitate training in a variety of formats (ILT, VILT, video-based learning, eLearning), ensuring learners can apply concepts effectively.
• Identify and track key metrics to evaluate learning effectiveness; use data to continuously improve training content and delivery.
• Stay current on training trends, technologies, and creative approaches to instructional media, and incorporate new methods into training strategies.
• Represent Hunter Douglas professionally when working with internal teams, dealers, and installers.
• Manage multiple projects simultaneously, adapting to shifting priorities and deadlines.
• Travel 25–35% as required to support training initiatives.

Who you are

• High school diploma required. Bachelor's degree in Marketing, Business, Education, Training, or related fields preferred.
• 2-4 years in the window fashions industry, installation, training, photography, or video production preferred.
• 2+ years experience with in-person training delivery and facilitation.
• Extensive public speaking experience and commitment to continuous learning. · Bilingual English/Spanish highly desired.
• Expert proficiency in video production and editing, including scripting, shooting, and post-production.
• Expert ability to design and build web-based training/eLearning content using modern authoring tools.
• Strong presentation and facilitation skills across diverse environments (video, live classroom, virtual sessions).
• Ability to translate complex technical information into accessible, engaging content.
• Use of Microsoft 365 including PowerPoint, Word, and Excel.

Solid Knowledge of: (programs, software, etc.)

• Training techniques, instructional design, and adult learning theory.
• Technology platforms for content delivery (LMS, virtual platforms, media tools).
• Grammar, writing, and editing for training content.
• Project and time management, including coordinating multiple concurrent projects.
• Collaborative problem-solving and maintaining effective work relationships.
• Identify and disseminate trends in data through Excel analysis.

What's in it for you?

• Annual base salary range: $80000.00-$90000.00
• Bonus target range: 10-20%
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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