Accounts Receivable & Billing Specialist

Accounts Receivable & Billing Specialist

The Accounts Receivable & Billing Specialist owns the money Loman has already earned. Your core job is collections: a clean AR ledger, a daily outbound call block, a dunning cadence that recovers balances without burning relationships, and a DSO number you personally own.

Location: Austin, Texas (Hybrid) · Team: Customer Success & Finance

Loman AI is transforming how restaurants handle phone calls with an AI-powered voice platform built specifically for the restaurant industry. Our technology answers calls 24/7, takes orders, books reservations, answers menu questions, and integrates directly with restaurant POS and reservation systems to create a seamless guest experience. By eliminating missed calls and hold times, Loman helps restaurants increase revenue, improve operational efficiency, and deliver better hospitality at scale. We're building one of the most advanced voice AI products in hospitality and partnering with restaurants ranging from independent operators to large multi-unit brands. Our team combines deep expertise in AI, SaaS, and restaurant technology with a fast-moving startup culture focused on innovation, execution, and customer impact. At Loman, you'll have the opportunity to help shape the future of how restaurants communicate with their guests while working on cutting-edge technology that solves real-world problems for one of the world's largest industries.

Key Responsibilities

• Own collections end-to-end. Every open invoice, every aging bucket, every dollar past due — your ledger, your number, your accountability.
• Pick up the phone. A daily outbound call block is the heart of this job. Past-due accounts get a call, not just an email — and you're the kind of person who enjoys that.
• Drive DSO down. Run the dunning cadence — timed reminders, calls, escalations — and report the number weekly. Keep 90+ day receivables at or near zero.
• Own billing accuracy. Every invoice right the first time: plan, locations, add-ons, proration, credits. Customers should never have to double-check us.
• Kill involuntary churn. Failed payment? Retry, update the card, get the customer on the phone — fast. A declined card should never end a customer relationship.
• Run subscription changes. Upgrades, downgrades, plan changes, new locations, cancellations — processed same-day, reflected correctly on the next invoice.
• Turn collections calls into customer wins. You're often the voice of Loman on a hard day. Solve small support issues on the spot; log and route the bigger ones with context.
• Spot expansion. A new location opening, a sister concept, interest in an add-on — you hear it first on your calls. Hand it to CS or Sales the same day.
• Report the numbers. Own the weekly AR report: DSO, aging, recovered revenue, failed-payment saves. Leadership runs on your numbers.
• Keep HubSpot honest. Balances, payment status, billing contacts, a note on every call. If it's not in HubSpot, it didn't happen.

What Success Looks Like

In your first 30 days you know the ledger cold — every past-due account, why it's past due, and what's been tried. You've run your first full weeks of daily call blocks, cleared the easy wins, and made HubSpot reflect reality on every account you've touched.

In your first 60 days the dunning cadence is running like clockwork, failed payments are getting rescued within days instead of weeks, subscription changes are same-day, and your weekly AR report is the version of the truth leadership uses.

In your first 90 days DSO is visibly down and trending the right way, 90+ day receivables are at or near zero, you've turned at least a few collections calls into saves or expansion hand-offs, and the collections playbook you've documented could onboard the next hire.

Required Experience

• 2+ years in accounts receivable, collections, billing operations, or another revenue-facing role at a SaaS or tech company.
• Genuinely comfortable on the phone — high-volume outbound calling is most of this job, and you have to like it, not tolerate it.
• A track record of collecting: DSO you brought down, aging you cleared, failed payments you recovered.
• Commercially sharp in a negotiation — firm on the balance, warm with the customer, and able to tell the difference between can't-pay and won't-pay.
• Highly organised: able to run hundreds of open invoices, follow-ups, and promises-to-pay without dropping one.
• Strong written communication for dunning emails, payment plans, and escalations.
• HubSpot (or comparable CRM) fluency, and comfort learning billing and subscription tooling fast.
• Bias for action and a thick skin — collections calls aren't always fun, and you don't take them home.

Nice-to-Have Experience

• Medical experience is a plus
• RevOps exposure — reporting, CRM hygiene, process design.
• Experience using AI tools to automate the repetitive parts of your own job.
• Multilingual — Spanish a particular plus.

Ideal Candidate Profile

You're outgoing by wiring, not by effort. Talking to strangers all day energises you — you build rapport in the first thirty seconds of a call, and people pay people they like. You've heard every excuse in the book and you stay warm, direct, and unbothered. When a GM says "call me back Friday," you call back Friday.

You run at go-go-go speed and you like covering ground beyond your title. One hour you're clearing an aging bucket, the next you're fixing a proration, saving a failed payment, answering a product question, or flagging a three-location expansion you heard about on a collections call. You keep all of it straight because your system — HubSpot, your call list, your follow-ups — is airtight.

You want a seat where the scoreboard is unambiguous: cash collected, DSO down, churn saved. Loman is that seat.

Why This Role Matters

Loman has a demand engine that's working and a product operators love. But revenue on an invoice is a promise — cash in the bank is the fact. The gap between the two is this role.

Every dollar you collect funds the next engineer, the next integration, the next market — without dilution. Every failed payment you rescue is a customer who stays. Every clean invoice is trust we don't have to rebuild. You're not just chasing balances; you're building the revenue backbone of the company, and you're early enough to design it.

If you want your work to show up somewhere as unambiguous as the bank account — this is the role.

Built in Austin, TX · loman.ai