IT Services Manager

IT Services Manager An opportunity is available for an IT Services Manager to lead and manage service desk functions, end-user computing environments, and back-office systems. This role is responsible for ensuring employee technology needs are met, maintaining compliance with audit and security requirements, and driving operational excellence. The position involves managing system upgrades, patching, monitoring, backups, and asset management for various locations. Key Responsibilities Lead and manage IT Service Desk operations, including ticketing systems, order management, inventory tracking, and end-user support. Oversee end-user computing, collaboration tools, remote access, and back-office systems, including Microsoft 365. Manage system lifecycle activities, including upgrades, patching, monitoring, backups, and hardware/software inventory reporting. Own the troubleshooting, resolution, and communication of issues affecting employees. Coordinate and support multiple concurrent IT projects, including end-user system upgrades and rollouts. Take responsibility for enterprise storage platforms, including Dell/EMC and PURE. Manage software licensing, vendor relationships, and cost analysis. Implement ITIL or similar frameworks to improve IT service delivery. Prepare and manage budgets and resource planning. Develop, coach, and supervise IT staff and managers. Support disaster recovery planning, testing, and documentation. Required Qualifications Education: Bachelor's degree in Computer Science, Business Administration, or equivalent experience. Experience: Prior experience managing an IT service desk or technical operations teams is required. Experience managing cross-functional technical environments is also necessary. Leadership Skills: Project management and organizational skills are essential, along with communication, leadership, and stakeholder management skills. Technical Skills: Proficiency with Windows environments, Microsoft 365, Active Directory, endpoint management, system security and administration, backup and recovery tools, IT service management (ITSM) tools, and storage platforms including Dell/EMC and PURE. Preferred Qualifications MCSE Microsoft Certified Systems Engineer HDI Help Desk Institute Certifications Experience managing service desk practices for onsite and remote support teams. Experience managing a data center and 24x7 operations. Experience in an environment supporting multiple clients is preferred. This position offers a hybrid work arrangement. #J-18808-Ljbffr Apex Systems