Corporate Customer Service Representative (Full-Time)

Customer Service RepresentativeCustomer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.ResponsibilitiesAssist callers in a timely mannerHandle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requestsPromptly reply to messages in the group voicemailsProvide break, lunch and vacation support for the Reception positionWork in a team setting to efficiently and effectively answer group calls and emailsProvide feedback on potential process improvements or recommendations to improve or streamline customer requestsAccurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:Tracing shipments, ETA's, delivery notificationsSchedule pickupsImage DocumentsWebsite QuestionsGuaranteed service questions/assistanceFreight bill questions and correctionsMaintain a friendly, efficient, and professional working relationship with all customers and employeesWork with and support all aspects of our partnership businessFollow Company procedures at all timesPublicly support the mission, vision, and values of Dayton Freight LinesSupport the Customer Service Department, Quality Department, and Customer Relations Supervisor as neededHandle other daily admin requirements as assignedQualificationsSkillful in Microsoft Office ProgramsExcellent keyboarding skillsHas worked in a fast paced environment and has excellent attention to detailExperience with handling a high volume of phone callsExceptional communication and customer service skillsBenefitsStable and growing organizationCompetitive weekly payQuick advancementCustomized training programProfessional, positive and people-centered work environmentModern facilitiesComprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.Paid holidays (8); paid vacation and personal daysCSR, Customer Service, family, culture, LTL, transportation, customer orientedPhysical DemandsHours are 09:30am - 06:00pm Monday through Friday.