General Manager

Job Description

Job Description

Wylander is recruiting a General Manager for a full-service disaster restoration company located in Hailey, ID.

General Manager Compensation and Benefits:

• Starting at $100K
• Company bonus plan
• Company vehicle
• Full Electronics Package
• Health Benefits (Medical, Dental, Vision)
• 401K
• PTO­­­­­

________________________________________________________________________________________

The General Manager is responsible for the overall leadership, profitability, and operational performance of the company. This includes daily oversight of mitigation, reconstruction, and remodeling divisions, ensuring superior customer experience, cost efficiency, and sustainable growth. The General Manager leads department heads in operations, project management, estimating, and office administration; drives accountability; and upholds a culture of service excellence and ethical business practices.

General Manager Responsibilities :

• Develop and execute annual business plans, budgets, and KPIs aligned with company growth targets
• Champion a culture of accountability, teamwork, and high performance across all departments
• Participate in strategic decision-making with ownership regarding financial growth, territory expansion, and service line development
• Oversee job intake, estimation, scheduling, production, and close-out across mitigation, reconstruction and remodel projects
• Implement and refine standard operating procedures (SOPs) to ensure consistency, efficiency, and quality control.
• Maintain compliance with IICRC, OSHA, and local building codes.
• Manage vendor and subcontractor performance to guarantee white glove delivery standards.
• Own the company P&L and drive profitability through margin management, cost controls, and process improvement.
• Monitor job costing, billing cycles, receivables, and collections with administrative and accounting staff.
• Identify opportunities to improve gross margins and reduce overheads through operational efficiencies.
• Serve as the escalation point for high-value or sensitive clients, delivering premium service and satisfaction.
• Ensure proactive communication throughout project lifecycles, protecting client trust and brand reputation.
• Foster strong relationships with insurance adjusters, property managers, and repeat customers.
• Recruit, train, and mentor key staff including project managers, estimators, and administrative leaders.
• Set clear expectations, conduct performance reviews, and ensure continuous professional growth.
• Promote a safe, compliant, and positive work environment that attracts and retains top industry talent.

General Manager Requirements:

• 5+ years of management experience within the construction industry
• Proven track record of managing $3-$10 million multi-crew operations with both mitigation and reconstruction divisions.
• Proven ability to build, motivate and maintain a high performing team
• Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access) and internet and software Systems
• Organizational and time management skills with the ability to prioritize a variety of tasks/projects
• Self-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate steps to continue continual self-development
• Bilingual
• BA/BS required or equivalent experience

Keywords: management, construction, leadership

#P1IND