Quality Assurance Analyst I

Quality Assurance Analyst I

Location: Newport Beach, California (Partial Remote)

Employment Type: Contract

Pay Rate: $50/hour

Role Overview

An opportunity is available for a Quality Assurance Analyst to support a significant project focused on rewriting and developing an underwriting and new business platform. In this position, you will contribute to ensuring the accuracy, compliance, and quality of life insurance processing activities. The role involves a hybrid of quality assurance and business analysis, requiring you to help drive work forward and operate with a degree of ownership within the project team.

Key Responsibilities

• Perform detailed quality audits of life insurance transactions, including financial, disbursement, and policy changes.
• Evaluate transaction processing for adherence to established procedures, controls, and regulatory requirements.
• Document audit findings, classify defect types, and identify root causes and emerging risk patterns.
• Analyze audit results to identify trends and opportunities for operational improvement.
• Partner with operations leaders and associates to clarify expectations and support corrective action planning.
• Contribute to reporting that informs leadership decision-making.
• Support continuous improvement initiatives aimed at increasing quality and efficiency.
• Participate in calibration sessions to ensure audit accuracy and consistency.

Required Qualifications

Experience: 1-4 years of experience in quality assurance, auditing, compliance, transaction processing, insurance operations, financial operations, or operational risk and control environments.

Technical Skills: Strong analytical and critical thinking skills with the ability to identify patterns and root causes. Exceptional attention to detail and documentation accuracy. Ability to interpret and apply procedures consistently.

Preferred Qualifications

• Experience in insurance, financial services, banking, healthcare claims, or other regulated operational environments.
• Prior quality assurance, audit, or compliance experience.
• Knowledge of insurance operations or life insurance servicing.
• Experience supporting process improvement or operational excellence initiatives.

Work Environment

This role is part of a team engaged in a greenfield effort where architecture and design are complete, and the focus is now on execution. The team model consists of a Product Owner and an engineering team, with resources embedded into existing teams. The environment has a culture of code review and expects individuals to work with limited handholding. Significant upfront training will be provided.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.


Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.