Customer Service Representative

Customer Satisfaction Specialist

The Customer Satisfaction Specialist plays a key role in delivering exceptional customer experiences by accurately processing orders, supporting account activities, and providing high-quality administrative and office support. This position ensures that customer requests are handled efficiently, records are maintained accurately, and internal teams receive reliable assistance to keep operations running smoothly.

Responsibilities

• Review the accuracy of incoming customer orders and ensure all required information is complete and correct before processing.
• Collect and input orders submitted via fax, email, voicemail, or online order entry systems in a timely and accurate manner.
• Provide comprehensive support to the Account Specialist to ensure seamless order processing and high levels of customer satisfaction.
• Accurately process orders and perform data entry tasks to maintain current, precise, and well-organized records.
• Verify the accuracy of outgoing orders, checking all details and resolving discrepancies before final submission.
• Serve as an integral member of the office support staff, assisting with a variety of administrative tasks as needed.
• Scan, file, and upload documents to maintain organized, accessible, and up-to-date records.
• Order and manage office supplies to ensure the office is well-stocked and daily operations run smoothly.
• Assist with scheduling appointments and managing calendars to support efficient use of time and resources.
• Communicate clearly and professionally with internal teams and customers to resolve issues and provide updates on orders and requests.
• Follow established procedures and best practices to maintain consistency, quality, and reliability in customer service and office operations.

Essential Skills

• Strong attention to detail and accuracy in reviewing, entering, and verifying order information.
• Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in data entry with a focus on speed, accuracy, and completeness.
• Proficient in Microsoft Office Suite, including tools such as Word, Excel, and Outlook.
• Experience with customer service or customer support functions, including handling inquiries and resolving basic issues.
• Ability to work both independently and collaboratively as part of a team-oriented office environment.
• Strong communication and interpersonal skills to interact professionally with customers and colleagues.
• Comfort using office software and online systems for order entry, document management, and scheduling.

Additional Skills & Qualifications

• Experience working with customer service, customer support, or call center environments.
• Familiarity with processing purchase orders and handling order-related documentation.
• Practical experience using MS Excel for tracking orders, maintaining logs, or organizing data.
• Previous experience in an administrative, office support, or data entry role.
• Ability to adapt to new systems and processes quickly and efficiently.
• Strong problem-solving skills and a proactive approach to resolving order or documentation issues.

Work Environment

This role is based in an office environment that relies on digital tools and systems to manage orders, records, and schedules. You will regularly use Microsoft Office Suite, including Excel and other office software, as well as online order entry platforms and document management tools for scanning, filing, and uploading records. The position involves working closely with office support staff and account teams in a collaborative setting, while also managing individual tasks that require focus and attention to detail. The work typically follows standard business hours and involves a combination of computer-based tasks, communication with internal stakeholders, and general office support activities.

Job Type & Location

This is a Contract to Hire position based out of Ontario, CA.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ontario, CA.

Application Deadline

This position is anticipated to close on Jun 12, 2026.