Patient Access Coordinator

Job Overview & Responsibilities Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. What You Will Get In addition to the standard benefit offering, you can expect to receive: Competitive compensation with ability to earn performance-based incentives Professional development through strategic internal platforms Opportunity for career progression with a nationwide physical therapy practice Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) Reimbursement for endurance race entry fees Your Responsibilities as a Patient Access Coordinator Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments. Handle payments, explain financial responsibilities, and maintain accurate daily financial records. Support clinic operations by managing phones, schedules, referrals, and EMR documentation. Deliver a positive patient experience by assisting with questions and addressing concerns professionally. Ensure compliance with HIPAA, insurance processes, and accurate documentation standards. Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues. Assist with clinic operations, special projects, and provide coverage support as needed. Qualifications & Pay Range Required Skills & Abilities Strong communication and customer service skills. Ability to multitask and prioritize effectively in a busy clinic environment. High level of accuracy and attention to detail. Ability to collect payments and discuss financial responsibility confidently. Proficiency in Microsoft Office and comfort using multiple software systems. Professional, empathetic, and patient-centered approach. Ability to follow workflows, protocols, and compliance requirements. Strong problem-solving and conflict-resolution skills. Ability to work independently and as part of a team. Qualifications At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). 1-2 years of customer service or healthcare front office experience preferred. Experience using EMR systems and scheduling platforms strongly preferred. Must meet all compliance, background check, and onboarding requirements. Clinic Location: Matthews Sports Training 1205 Mann Drive Matthews, North Carolina 28105 Schedule Full Time: Mon-Fri (schedule varies) Compensation Pay Range : $16-$19/hour (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) Company Overview A Top Workplace At PT Solutions,we’remore than colleagues;we’rea tight-knit community united in our mission to expand access to quality care. Our commitment to you isevidentin our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better. Let’sgo further together and transform care.Jointhe #PTSLife today!To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn. We are an equal opportunity employer and welcome all qualified candidates to apply! #J-18808-Ljbffr