Case Manager

Case Manager – Bilingual (Mandarin/English)

Location: Queens, New York (Onsite)

Schedule: Full-Time

Position Summary

We are seeking a compassionate and dedicated Bilingual Case Manager (Mandarin/English) to provide assessment, care coordination, advocacy, and counseling services to geriatric clients eligible for community-based support programs. The ideal candidate will be passionate about serving older adults and helping them access essential resources and services.

Key Responsibilities

• Assess client needs and evaluate available community resources.
• Provide comprehensive case management services, including:
• Intake and assessment
• Ongoing advocacy and support
• Crisis intervention
• Information and referrals
• Financial management assistance
• In-home client assessments
• Emergency backup services
• Maintain accurate and timely client documentation and case files.
• Prepare reports, statistical data, and required program documentation.
• Coordinate client care with supervisors, nurses, and other healthcare professionals as needed.
• Establish and maintain relationships with community organizations and service providers to secure benefits and services for clients.
• Participate in staff meetings, supervision sessions, training programs, conferences, and professional development activities.
• Keep management informed of client service needs, challenges, and program activities.
• Perform additional duties as assigned.

Compliance & Organizational Responsibilities

• Complete all required annual trainings, including but not limited to:
• HIPAA
• OSHA
• Compliance Training
• IT Security Awareness
• Sexual Harassment Prevention
• Adhere to organizational policies regarding attendance, professionalism, and workplace conduct.
• Support the organization's mission through excellent service, teamwork, and positive professional relationships.

Qualifications

Required

• Bachelor's Degree in Social Work or a related field such as:
• Human Services
• Public Health
• Psychology
• Counseling
• Criminal Justice
• Biology
• Social Sciences
• Minimum of 1 year of related experience in case management, social services, healthcare, or community-based programs.
• Fluency in Mandarin and English (spoken and written).
• Strong communication, interpersonal, and active listening skills.
• Proficiency with Microsoft Office Suite and general computer applications.
• Ability to manage multiple priorities while maintaining attention to detail.
• Excellent customer service skills with a commitment to treating clients with dignity and respect.
• Must be authorized to work in the United States without current or future sponsorship requirements.

Preferred

• Previous case management experience.
• Experience working with seniors, older adults, geriatric populations, or senior centers.

Work Environment

• Office-based work environment.
• Frequent use of computer, telephone, and standard office equipment.
• Occasional travel within the community for client visits and assessments.

Schedule & Interview Process

• Typical schedule: Monday – Friday, 9:00 AM – 5:00 PM.
• Alternate schedules may include 8:00 AM – 4:00 PM.
• Occasional weekend work may be required based on senior center needs.
• Employees who work weekends will receive a weekday off.
• This is a fully onsite position in Queens, NY.