Customer Excellence Representative

Customer Excellence Representative

Gellert Global Group consists of many of the leading North American food importing companies and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.

The Customer Excellence Representative is responsible for delivering exceptional service through effective written and verbal communication skills. This role requires the ability to multitask efficiently in a fast-paced environment, maintaining attention to detail, and a commitment to accuracy during order entry. Key responsibilities include addressing customer inquiries via phone, order entry, managing administrative tasks related to dispute resolution, processing returns, credits, and collaborating with various departments to ensure seamless support. This position reports to the Manager of the Post-Sales Customer Excellence Department.

Responsibilities (include but not limited to):

• Accurately and efficiently input data from various sources (e.g., customer purchase orders, customer calls) into the company database.
• Verify and cross-check all data for accuracy and completeness, promptly addressing any discrepancies.
• Identify and correct data entry errors in a timely manner.
• Proactively communicate with customers to answer questions, resolve issues, and provide support.
• Professionally and efficiently handle incoming calls and emails, ensuring prompt and friendly customer service.
• Manage customer accounts with low levels of complexity, which may include EDI and customer portals.
• Demonstrate knowledge of web/ e-commerce orders (ECO/EDS preferred); training will be provided as needed.
• Collaborate effectively with the Sales team and internal departments to provide timely updates on customer pricing, requests, and service issues.
• Process customer returns and sample orders as required.
• Perform additional administrative tasks, including correspondence and filing, as assigned.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 1-2 years of customer service experience in a sales-driven organization or equivalent relevant work experience.
• Proficiency in Microsoft Office Suite; willingness to learn and adapt to additional software programs as needed.
• Exceptional attention to detail, organizational skills, and strong typing abilities with a focus on accuracy.
• Excellent interpersonal and communication skills, both written and verbal.
• Proactive approach to handling demanding situations and providing effective solutions.
• Demonstrates urgency in responding to inquiries from internal and external customers and vendors.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Strong mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure.
• Positive attitude, conscientious work ethic, and commitment to delivering exceptional customer service.

Salary Range: $48,000 - $52,000 annually plus bonus

Our Benefits:

We care about your total well-being and will support you with the following subject to your location and role.

• Health & Wellness: Comprehensive medical, dental, and vision coverage; company-paid life, accident, short and long-term disability insurance, and flexible spending accounts.
• Financial Rewards: Competitive pay, annual bonus opportunity, 401(k) with company match and immediate vesting upon enrollment, and a robust employee referral program.
• Professional Growth: Access to virtual learning and classroom-based development programs, and education assistance to help you advance your career.
• Work-Life Balance: Generous paid time off, parental leave, and flexible work arrangements to help you thrive both personally and professionally.
• Culture & Connection: Employee recognition and engagement events, wellness initiatives, philanthropic opportunities, and DE&I programs.

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact View email address on click.appcast.io.